Dorset County Hospital Reviews Summary

Emergency Care

Pros:

• "The NHS is great when you need it in emergency and when you get to the point of delivery."
• "Could not speak more highly of the paramedics, A&E team, Doctor and consultants, plus same day emergency care team that treated me last week."
• "All patched up in A&E with arm in a sling then seen in the fracture clinic within a few days."
• "Once in A&E, the doctors and nurses were fully up to speed and gave dad excellent and immediate care."
• "The A&E team were so kind and thoughtful."
• "They helped very good and really fast."
• "CT, speech therapist, tests and treatments began in the first minutes after arrival."

Cons:

• "Partner went in for dislocated jaw, she waited 10 hours in a&e and was eventually told to go home."
• "A&E absolutely useless. Waiting long time in the late evening just to take care of very deep finger cut."
• "Having taken my daughter to A & E on a couple of occasions due to not being able to see her local GP... I was a little bit shocked to read the notice on the window of A & E stating they would prefer you to contact your GP or 111 than come to A & E."
• "The paramedics took 2.5 hours to arrive, despite being told they weren’t busy!"
• "Didn't even get a sorry for the wait just to be told you have small knee caps and nothing they can didn't even give me and advice on the pain I'm getting or why my knee give out sometimes."
• "This is a really trash hospital 0/0 NEVER go to this hospital I almost felt in depression because of this people at the hospital!!!"
• "Got letter saying she was a DNA after this she ended up in a and e with infected joints and had to stay in for 4 days as couldn't feed herself, disgusting treatment and no reply to complaints."

Staff and Service

Pros:

• "Nothing was ever too much of a problem and the care they provided was professional yet personal."
• "Staff are really friendly and really good with kids."
• "The nursing team were so amazing they were so kind and caring and helped in keeping me calm and happy."
• "Staff although clearly busy at all times, really looked after me well after being brought in from a motorcycle crash."
• "The doctor we seen was absolutely amazing and could not fault in the slightest."
• "The staff and service was excellent."
• "Staff have always been compassionate and helpful."

Cons:

• "Sadly the hospital is getting a reputation for making mistakes - particularly in respect of the communications system being inadequate."
• "Rude triage woman didn't even check my chest or lungs."
• "Some of the staff are brilliant, others have an awful attitude."
• "The sister was uncommunicative and the nurses acted as puppets."
• "Although many of the nurses are kind and nurturing some are just down right rude and disrespectful."
• "A disgusting filthy hospital - I’m convinced my grandma contracted a bug whilst here."
• "This hospital has no means of transferring a patient from a wheelchair to a stretcher apparently."

Facilities and Accessibility

Pros:

• "We have been coming to the radiotherapy department which has its own car park."
• "Lifts and directions easy to follow, staff when I went were willing to help."
• "The ward was spotless."
• "Facilities are mostly new and good."
• "Down here on holiday, when my partner was feeling unwell due to an ongoing illness, triage nurse (Tracy) and doctors were fantastic in sorting out her problem/pain."
• "Staff have been lovely and the hospital is very nice, comfortable and clean."
• "In my wife's experience a well-run hospital thank you."

Cons:

• "Most of the disabled bays, blocked off by builders."
• "Train access awkward as both have stairs south has separate disabled access but not west."
• "Parking is an issue as there is often no spaces and overpriced."
• "Car parking facilities are a joke & inadequate."
• "The managers should now consider erecting a smokestack over the facility considering the exhaust fumes emitted by the cars idling around."
• "Pathetic Parking!!"
• "My only small gripe was the car park was poor."