Address: Airport House, Exeter, EX5 2BD, United Kingdom
Phone: +441392367433
Rating: 3.9
based on 158 reviews.
Staff and Service
Pros:
"Brilliant airport, we loved traveling from here. Everything you need. Easy to get around, clean and lovely staff."
"Love Exeter airport."
"Excellent airport. It's always stress free and the staff are all friendly and efficient."
"The security team were absolutely brilliant, having a laugh and a joke which was lovely to see."
"A big shout out to the bright and breezy Adrian on security this morning whose cheery attitude got our holiday off to a flying(!)start."
"Very efficient and friendly service from all at Exeter Airport."
"Exeter is efficient and easy to use and the staff really friendly and helpful."
Cons:
"Check in is sparsely manned, you are encouraged to use a check in machine but their level of sophistication is not high and they hang up at the slightest problem."
"For the most part, we have found them to be ridiculously slow, so many of them, standing around chatting, whilst the queues build up."
"Customer service : 'very disrespectful, offensive and racially discriminating.'"
"Mostly pleasant staff but inefficient and lackadaisical attitudes."
"To snap at passengers for not picking their bags up quick enough in an already stressful situation is hardly acceptable."
"Lots of arrogant staff standing around treating you like cattle."
"Cafe staff some of the angriest I've ever seen. So so rude to everyone."
Amenities and Facilities
Pros:
"Can walk to the Car Rental units in about 30 seconds."
"Food in the cafe is generally good, nice coffee, decent breakfast and not bad value."
"It's small but perfectly formed. It has plenty of seating, adequate toilet facilities, and a decent sized car park."
"Before the departure lounge, the cafe, Cove served breakfast. We had the flyer which was a large English fry up with 2 of everything and toast for £10.99. It was really good."
"It has a balcony we’re you can watch planes land and take off."
"Exeter International is a small regional airport, as such has limited but sufficient facilities. What makes it stand apart is the high level personal customer service."
"Inside facilities are perfect for the size of the airport."
Cons:
"Parking is indeed difficult but easier than most airports I have visited in the past."
"Small airport, nice staff, however limited amenities whilst waiting after an arrival."
"The minimum £5 charge to pick up or drop off someone is just too high."
"Airport is poorly laid out, no windows whatsoever."
"New Baggage Reclaim Portacabin.- felt like a second class citizen. Belt didn't work properly causing the baggage to back up and passengers having to move it along."
"The airport itself rarely has any shops or cafes open. No vending machine for when you're hungry and the others are closed."
"The parking is a shambles, one ticket machine in arrivals and not enough spaces in the car park."
Accessibility and Location
Pros:
"I do like flying from Exeter as it’s only 10 min drive for me and have used it many times."
"Very easy to find, being a short distance from J. 29 off the M5."
"Exeter airport is located just after the junction for the m5 services north bound or the sowton junction from the north side of the m5 it takes no more than 10 mins Max to get to the airport from the m5."
Cons:
"Also the drop off system is poop."
"It's a local airport but crazy in that it charges to drop off passengers."
"Exeter Airport only misses out on a perfect five stars because the public transport links are horrible."
"The bus to Exeter city, the 56, normally runs ONCE AN HOUR. However, there is a long gap after its 0744 departure till 1006."
"Be careful with carpark 3, on the booking it says 100 yards from the terminal or a short walking distance. This carpark is often very full, the walk is much further than you think."
"The car park for picking up costs £4 for the first ten minutes."