Garrick Arms Reviews Summary

Service

Pros:

• "Good service, quite attentive."
• "Bar service was exemplary, I only popped in for a drink after work I WILL DEFINITELY BE BACK !!"
• "Female manager has outstanding customer service and is so kind and welcoming."
• "Managed to get a table on a busy Sunday afternoon. Staff was friendly and the food was delicious."
• "Enjoyed delicious food with friendly staff."
• "The staff were very helpful and friendly."
• "The staff were friendly and helpful. Service was excellent, fast and thoughtful."

Cons:

• "When we arrived our booked table wasn't ready as there were people sitting there, we were moved from table to table until it was cleared after 30 minutes of waiting."
• "Staff are beyond terrible, after complaining that the service received was terrible they said they are short staffed."
• "Staff could do with a bit more training, there were three & getting their attention wasn't easy."
• "We found ourselves blatantly ignored, while the bartender preferred to serve those who appeared to be regulars."
• "Staff looked like they didn't want to be there."
• "Staff behind the bar…. In specific, the girl in a new era cap & with a red phone case, because I could see the phone case more than I saw her serving customers is absolutely shocking at her job."
• "Still bar staff don’t seem to be able to see people at the bar waiting to be served, too busy chatting amongst themselves."

Ambiance

Pros:

• "The ambiance is exactly what you expect from a pub setup and the staff are friendly with clean toilets."
• "The atmosphere of the pub itself is great thanks to that old English decor."
• "Located next to the Garrick theatre, forest green walls, nice lighting and lovely, friendly atmosphere."
• "Has a great vibe to it, with some old medieval equipment refurbished into furniture."
• "Enjoyed a cosy atmosphere with good music but never too loud so it didn't drown out convocation."
• "It’s got that classic British pub feel, replete with warm, inviting panelled walls that make you feel like you're in the cosy living room of a stately home rather than a bustling London boozer."
• "Lovely pub with a lovely atmosphere."

Cons:

• "Rather loud inside and had to eat at the bar but it was the week before Christmas!"
• "Strange aroma of pumpkin."
• "Would have been 5 stars but the music was a bit too loud to hear each other."
• "No atmosphere whatsoever."
• "Can't beat the location, but it's very cramped, loud and uncomfortable."
• "The pub was packed and no sign of any staff to show us to our table."
• "The place was dirty, gave customers flat coke!"

Food & Drinks

Pros:

• "The food was very good and plenty of choice."
• "Just tried a couple of pints of local ales. Good service, reasonable price, excellent position."
• "Food arrived quickly and was decent and a fair price for the area."
• "The fish and chips are also delicious, served quickly and always crispy."
• "Food was yummy, served quickly and the bar staff were very attentive and kind."
• "The choice of drinks is great, and the food is very tasty and very good value."
• "Every food and drink on your menu tasted great."

Cons:

• "Good service by staff but unfortunately did not have drinks we wanted and when asked for food was told kitchen was shut."
• "I ordered fish and chips and it was not the best I ever had. The smell was too strong for my taste and I didn’t like the batter."
• "Received stale bread on my chicken sandwich and extremely iffy looking salad."
• "Not one but 2 cold Vegi burgers received."
• "Drinks are extortionate and you feel ripped off."
• "Bizarre being given toast instead of bread and butter with our fish and chips!"
• "Had food there today wasn’t impressed at all it was edible but only just."

Management & Staff

Pros:

• "The manager/hostess was amazing, she got us a great spot for watching the England-Denmark game and was super nice to us all the time."
• "The pub has amazing atmosphere, lovely hospitality and fantastic environment. Amina is a great manager and host."
• "The person looking after us, Amina, was beyond helpful and really made the day incredible."
• "Amina the manager is absolutely amazing!! She is so welcoming, loving, kind and considerate to all of her customers that enter her pub."
• "Made to feel at home from the moment we walked to by all of the staff especially the hostess Amina, such a love person."
• "My server Damian was attentive, entertaining and knowledgeable."
• "Great inclusive pub in Central London with the friendliest staff and the most charismatic manager."