Address: Conway St., Birkenhead, CH41 4AH, United Kingdom
Phone: +441515591333
Rating: 4.5
based on 129 reviews.
Pet Care and Treatment
Pros:
"Claudia's care and expertise made the visit smooth and reassuring."
"The vet saw me straight away, was friendly, professional, and knowledgeable."
"Friendly staff clean and reliable service."
"The whole process from initial consultation to final appointment was very good and done very professionally."
"Their main interest is with your pets and they don't charge stupid fees like most vets."
"The vet immediately put my cat at ease by talking to him gently and reassuring him all the time."
"The vet spoke to him like he was his own pet and I’ve never seen my boy so at ease in the vets!"
"The vets are very nice but 1 very young girl on reception with horrible attitude and speaks like she does not enjoy her job."
Cons:
"The vet couldn't do what she was supposed to do and had to go back today."
"Misdiagnosed my dog twice and she is now currently in emergency surgery."
"I brought my cat into this practice to have some wounds treated, but from the beginning it was clear that it was an environment not well designed for nervous & stressed animals."
"My cat had a c section was told everything went well yet they hadn't fed the kittens at all which was at least 3 hours Was handed back 3 lethargic kittens which wear actually dead."
"They diagnosed heart failure even though it was his teeth and gums and then charged more than for drugs he would need permanently."
"I attended this vets on the 22nd of this month for the first time, for my cat Bear, who was having a booster shot."
"Very poor and wrong diagnosis said my cat had an injured shoulder although once couldnt do an xray till a week later once visited another vets ot was actually a bite to the leg and treated with antibiotics because infection had set in."
"My kitten started having fits so we took him here, the first Lady vet said to keep an eye on him and bring him in if he has more, took him home and he had 3 more fits."
Customer Service and Staff Attitude
Pros:
"The receptionist was really really helpful."
"Well doone to everyone at Animal Trust Vets!"
"I brought mums silver lab puppy (6 months) here and due to covid I couldn't go in the room."
"What a fantastic set up and a superb group of staff who are not only knowledgeable but both professional and very polite!!!"
"Vet very knowledgeable and friendly."
"Very warm and friendly staff."
"They are so caring from the first phone call you make to the lovely girls in Reception."
"Rob is an amazing vet and so kind."
Cons:
"Had bad experience yesterday with miserable young girl on reception being really sharp with me."
"Would leave 0 stars if I could, very very rude reception staff with no skills on client service."
"Absolutely disgusting! Recently lost my two absolutely beautiful dogs."
"The vets are very nice but 1 very young girl on reception with horrible attitude and speaks like she does not enjoy her job."
"The vet was so helpful caring and kind."
"My mum and dad have just brought my spaniel 'Seth' in to see vet as he has a bad cough!"
"They very caring it was a sad time are last visit as we had to have our dog put to sleep."
"An amazing caring animal vets it Wirral."
Cost and Pricing
Pros:
"The free consultation is a life saver for a family like ours."
"Their main interest is with your pets and they don't charge stupid fees like most vets."
"Mum was shocked that it only cost £35 for the eye drops he needed and to check out the lump on his nose."
"Friendly staff clean and reliable service. You don't have to pay for a consultation but if your pet needs help then this place is affordable for all."
"Vets can be expensive, but this one earns its cost (which is still a LOT cheaper than any other vet on The Wirral)."
"These are fabulous vets, the initial consultation is free and they're costs are far lower than private vets."
"Only negative is wait times! I understand you can have emergencies/resource issues."
"Would give this Vets 0 Stars if I could. I was told a blood test would be £103 so I said that was fine to go ahead with but they were unable to complete the test due to a problem with their machine."
Cons:
"They don't charge for the service but overcharge for drugs. Its a bit of a con really."
"Absolutely disgusting! Recently lost my two absolutely beautiful dogs, one was out to sleep and two days later my other died from what’s looks like a broken heart."
"Saw a lovely vet today thought she was great, until they charged me £42 for a shampoo to treat my dog with ring worm that I can buy exactly the same on line for £17."
"Money making is all I can say, very disappointing to find that they demand to know if your going through insurance."
"The vet was so helpful caring and kind."
"I had to have my Bichon frise male shaved down due to aggression I was unable to get him groomed."
"Vet Rob was very understanding of my plight and didn't judge me for leaving my dog to be matted for sometime."
"Fantastic vets. Really knowledgable. All staff are genuine and love animals."
Facility and Environment
Pros:
"Waiting area is very spacious which is helpful for those with timid or boisterous animals."
"I don't have a pet but the fast (50kW) electric vehicle charger in the car park is great."
"A great vets. Bright modern and clean."
"Staff are friendly and helpful."
"Fantastic service yesterday to help my lurcher Sam after an allergic reaction, I was seen to within 10 minutes of calling."
"Very poor and wrong diagnosis said my cat had an injured shoulder although once couldnt do an xray till a week later once visited another vets ot was actually a bite to the leg and treated with antibiotics because infection had set in."
"Vets are good however you cannot get intouch with this place been on hold 20mins only want to check when my appointment is I booked online."
"You don't receive an email or txt of confirmation there is no email address to contact and I don't do Facebook so I don't use messenger so I can't contact that way."
Cons:
"The waiting area really stressed out my very timid elderly cat and the wait was always at least half an hour or more."
"I don't have a pet but the fast (50kW) electric vehicle charger in the car park is great."
"Every business with a car park should have one for the local community."
"It is a shame the car park closes when the store does, making the EV charger accessible 24/7 would be appreciated."
"One thing I would suggest though acoustics are dreadful in the waiting room."
"A name call system on a screen like at my doctors would be really helpful for those who don't have the best hearing."
"They were easy to register with very helpful parking plenty and great....my only negative would be reception straight as you go in so all animals are gathered here for check in or payment."
"Not really sure what to say about this place, was charged £93 for blood test for my very poorly cat, was told they were inconclusive, clearly my cat was very sick but they said she was fine."