"Professional and informed staff, they always make you feel comfortable every step of the way and are excellent at what they do."
"Amanda's knowledge and expertise in skincare and hair are truly impressive."
"Amanda has been amazing! She’s explains everything in detail, makes me feel very comfortable."
"Naila is an asset to the team and is always friendly and knowledgeable about the treatments."
"All staff are very welcoming and professional especially during COVID."
"Naila has been the therapist I have been engaging with. She has been amazing throughout all the treatments."
"The therapist Anam who was carrying out my treatment made me feel very relaxed for the full duration of the treatment."
"Kirsty made me feel at ease with my first medical facial. She talked me through each process which explained everything."
Cons:
"However, the treatments are far more expensive than similar treatments in the city."
"The lady who was doing injections didn't know what's in them when I asked."
"I was given all of the information needed to make my treatment as effective and comfortable. Amanda is the one who performed the treatment for me, she is very professional."
"When I returned from my travels, I noticed that my underlip felt powerless and I couldn't control the muscle of my jaw. Additionally, the area where the injection was administered did not appear flat."
Customer Service and Experience
Pros:
"From day one she has been so welcoming and friendly."
"Este in general have always been welcoming when you come in, such an aesthetically pleasing environment."
"The staff at the Istanbul clinic were excellent as well & still ask me how I'm getting on after the procedure."
"The staff are very friendly and efficient."
"The receptionist was lovely and had an extensive knowledge about what treatments would be ideal for my skin type and for what I wanted."
"The staff are always very welcoming and friendly. All my family is attending for different treatments and I have no problem recommending Este."
"The receptionist Anam was so helpful and welcoming. I couldn’t recommend this clinic more!!!"
"Amazing customer service and treatments! The team at Este medical branch in Glasgow are so polite and friendly!"
Cons:
"My treatment did not give the promised results and the upsale is too much - I ended up buying creams I didn't need."
"I also paid 25% more for my treatment than my friend because I didn't haggle. Lesson learnt."
"I reached out to the clinic several times via phone and text, but was informed that the practitioner was not in Glasgow and had transferred my case to their London office."
"Despite following up again, I have not received any further communication or assistance from the clinic."