Este Medical Group- Hair & Skin Clinic Reviews Summary

Category: Skin care clinic Glasgow, UK

Address: 1st Floor, 176 Bath St, Glasgow G2 4HG, United Kingdom

Phone: +441412311883

Rating: 5.0
based on 525 reviews.

Staff Professionalism and Knowledge

Pros:

  • "Professional and informed staff, they always make you feel comfortable every step of the way and are excellent at what they do."
  • "Amanda's knowledge and expertise in skincare and hair are truly impressive."
  • "Amanda has been amazing! She’s explains everything in detail, makes me feel very comfortable."
  • "Naila is an asset to the team and is always friendly and knowledgeable about the treatments."
  • "All staff are very welcoming and professional especially during COVID."
  • "Naila has been the therapist I have been engaging with. She has been amazing throughout all the treatments."
  • "The therapist Anam who was carrying out my treatment made me feel very relaxed for the full duration of the treatment."
  • "Kirsty made me feel at ease with my first medical facial. She talked me through each process which explained everything."

Cons:

  • "However, the treatments are far more expensive than similar treatments in the city."
  • "The lady who was doing injections didn't know what's in them when I asked."
  • "I was given all of the information needed to make my treatment as effective and comfortable. Amanda is the one who performed the treatment for me, she is very professional."
  • "When I returned from my travels, I noticed that my underlip felt powerless and I couldn't control the muscle of my jaw. Additionally, the area where the injection was administered did not appear flat."

Customer Service and Experience

Pros:

  • "From day one she has been so welcoming and friendly."
  • "Este in general have always been welcoming when you come in, such an aesthetically pleasing environment."
  • "The staff at the Istanbul clinic were excellent as well & still ask me how I'm getting on after the procedure."
  • "The staff are very friendly and efficient."
  • "The receptionist was lovely and had an extensive knowledge about what treatments would be ideal for my skin type and for what I wanted."
  • "The staff are always very welcoming and friendly. All my family is attending for different treatments and I have no problem recommending Este."
  • "The receptionist Anam was so helpful and welcoming. I couldn’t recommend this clinic more!!!"
  • "Amazing customer service and treatments! The team at Este medical branch in Glasgow are so polite and friendly!"

Cons:

  • "My treatment did not give the promised results and the upsale is too much - I ended up buying creams I didn't need."
  • "I also paid 25% more for my treatment than my friend because I didn't haggle. Lesson learnt."
  • "I reached out to the clinic several times via phone and text, but was informed that the practitioner was not in Glasgow and had transferred my case to their London office."
  • "Despite following up again, I have not received any further communication or assistance from the clinic."

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