M1 Med Beauty Reviews Summary

Staff and Service

Pros:

• "Dr Katherine was amazing. Lovely person and very knowledgeable."
• "The receptionist had such a kind, welcoming energy."
• "David who was working on the desk was dealing with an extremely difficult customer, he went above and beyond what I have ever witnessed in customer service."
• "The reception staff were also really friendly and professional."
• "Dr. Palak. She was very professional and was happy to answer all of my questions."
• "A lovely warm welcome from David on my first visit and we all know first impressions count."
• "Dr Stephanie was amazing from start to finish."

Cons:

• "I waited in a very hot waiting room with no proper air conditioner."
• "The doctor is extremely inexperienced."
• "I found Dr Olga very cold and unhelpful."
• "Every time they make you wait 30min minimum because they always overbook."
• "Their appointments are always late, I have waited in their waiting room for almost two hours."
• "The dr did not listen at all to what I wanted and imposed her own views on me."
• "Terrible customer service, I had an appointment at 10:30, was trying to find the entrance and get inside and called them at 10:34 and the guy said that the appointment has been cancelled as I’m 5 minutes late."

Clinic Environment

Pros:

• "The clinic looks gorgeous and clean and the staff were professional and nice :)"
• "The clinic itself is exceptionally clean, airy and bright and provides a relaxing atmosphere."
• "The office was very clean and the staff were super friendly."
• "The clinic was very clean."
• "The clinic itself has a clean and minimalistic look."
• "Gorgeous office and a super pleasant place to be, staff are friendly."
• "The clinic itself was spotless and modern."

Cons:

• "I feel the whole appointment was very rushed, lacked professionalism and there was little to no care with the procedure."
• "Would find somewhere else if you are a full-time working professional as they always run behind and only do 9-5 appointments so it is impossible to schedule."
• "Very rude customer service in London."
• "Awful customer service. Was left with 2 lumps of filler on my upper lip."
• "Their manager is rude and unhelpful and the female doctor is inexperienced who will try to upsell you treatments you don’t need."
• "It is not fair to cancel an appointment only 2 hours before the time."
• "They left me with a half done face and any professional clinic won't finish it without knowing what has been done earlier and which products have been used."

Treatment and Results

Pros:

• "I am thrilled with result and will continue to see Dr Stephanie Damalis as and when required."
• "Dr Olga Nos. completed my dermal lip filler and was fantastic."
• "My Lips looked exactly how I pictured them to be and I’ll be looking forward to visiting you all again!"
• "My lips are much fuller and natural looking."
• "Dr Charlotte Nathan has done my lips and I have no complaints."
• "The results are perfect."
• "I am super happy with my result, definitely coming back!"