Tortilla Birmingham Reviews Summary

Staff and Service

Pros:

• "The service from one of the younger members of the team was amazing."
• "Staff are welcoming and knowledgeable."
• "The staff making the food were friendly and efficient."
• "Absolutely adored the service staff. So genuine and within a fast food industry that’s unheard of."
• "Always love coming to tortilla but I especially love it more when there’s that friendly guy who’s always giving the best customer service."
• "The staff were so efficient in spite of how busy it was."
• "The staff were all very friendly and helpful, special mention to Eden who was great."

Cons:

• "Food was ok, staff need to be a bit more polite and patient."
• "Staff seemed to be dancing and singing to music i couldn’t even hear myself think."
• "No please no thank you no smile no welcome nothing!"
• "The Eastern European girl was quite rude, I even explained this was my first time here."
• "Rude serving man at the beginning, 0 customer service very disappointed."
• "Some of the staff are moody, so they need a change in staff."
• "Staff very clearly hate their jobs."

Food Quality and Taste

Pros:

• "I love this place, especially the guacamole, the texture and the flavour really hits the spot."
• "Nice food, really filling and fresh."
• "Burrito was really good, very tasty, and quite filling."
• "Fresh, spicy (in a good way! Well seasoned) food served with a smile."
• "Once mixed, all the flavours mesh really well, like an explosion of flavours."
• "Food is amazing. Excellent quality food."
• "Best burrito I’ve had in the UK! Food was spiced nicely, very flavorful."

Cons:

• "Burritos were below average, not that much flavour."
• "25 minutes queuing for an awful, lukewarm burrito."
• "As per other comments, very disappointed that the chicken has changed - it is now soggy and tasteless."
• "Poor quality food."
• "The food combined didn't taste that good and we ended up with upset stomachs."
• "The food is really inconsistent each time I've been."
• "They have changed they way the cook the chicken and it's horrible!"

Cleanliness and Atmosphere

Pros:

• "Polite Staff, Nice Environment."
• "Place is clean, always buzzing and very popular."
• "Cleanliness in general is great."
• "Clean place, plenty of choice in the area to eat."
• "The seating are was clean and organised."
• "Great Restaurant with Plenty of seating."
• "Cheery staff, clean place, plenty of choice in the area to eat."

Cons:

• "The place was very messy. There was no clean table to sit down."
• "Also, they should try cleaning up a bit, in the end we ate off serviettes as every table had food on or around it."
• "The bins were overflown, tables were not cleaned."
• "So many staff behind the counter doing nothing but the floor was super dirty."
• "The kitchen seemed unkempt and unclean, and the tables had some remains of food."
• "The tables and chairs are greasy, not very clean, the tables were not being cleaned after customers not clearing up."
• "Also the music played in the restaurant was trash."

Value and Pricing

Pros:

• "I recommend a large naked burrito which seems to be the best value for the buck."
• "£5.49 For a good sized portion and its filling."
• "The meal is pretty healthy, around 600 calories, it’s very filling so you would be full throughout the whole day."
• "The prices are outstanding, providing more than a full meal for a very minimal price."
• "Was brilliant, price is very reasonable."
• "Great value for money."
• "The food at this place is awesome!!!"

Cons:

• "Bit on the pricey side if you go for s bigger wrap and add some extra toppings."
• "Taste was OK but there are hidden costs!!!"
• "They seriously tried charging £10 for loaded nachos whilst adding like 10 INDIVIDUAL TORTILLA CHIPS."
• "It is maybe a little bit expensive for what it is, especially when they chuck guacamole on for an extra 80p."
• "A bit pricey for what u get too."
• "It's pretty expensive for a basic small burrito."
• "Their burritos and drinks are well overpriced."