Tortilla Watford Reviews Summary

Food Quality

Pros:

• "Everything is all fresh and tastes delicious!"
• "The food was hot, looked great and made up well."
• "All the ingredients looked and tasted freshly prepared!"
• "Fresh and tasty! Tried the naked burrito bowl with chicken!"
• "The food is extremely tasteful, never ate such a great burrito in my whole life!"
• "The food is delicious - portions are filling compared to other burritos I had in the past."
• "The food is incredible and I literally constantly crave it."

Cons:

• "They are so greedy with the portions especially with the Chorizo and guacamole."
• "The quesadilla was meat and cheese only ... Very greasy and no flavour, the burrito was mostly rice and and steak filling was bland and lukewarm!"
• "The chicken had a weird smell, food had no taste and the staff was quite rude."
• "However today, I ordered 4 burritos, and 2 out of 4 had long buried hairs in the burrito that got caught in my mouth."
• "I love mexican food and I have to admit that it was actually quite bland."
• "The chorizo (add on) was very dry and the chicken ended up at the bottom part of the Burrito."
• "The whole meal was sadly inedible, which is such a shame coming from one of my favourite restaurant chains."

Service

Pros:

• "Lovely food, efficient and friendly service."
• "Delicious food, positive atmosphere, helpful and friendly staff, and brilliant service."
• "The service here is second to none, the food is amazing the people are amazing!"
• "Service was stellar and staff served with a smile throughout!"
• "A big thank you to Nima which gave us such a nice service!!"
• "Superb service from the team especially Anton who takes a personal interest in the customer."
• "Really Great service from Charlotte and Holly."

Cons:

• "Day out with the family and with really very poor customer service from the manager and members of staff."
• "The server was rushing me and forcing me to choose very quickly even though I was the only customer in there."
• "One of the worst experiences at a restaurant. The staff can barely muster a simple ‘hello’."
• "We repeatedly tried to explain to Jannika our order, but her body language and tone were condescending and entirely unwarranted."
• "The supervisor on duty looked at me blankly and had to be told that he should apologise."
• "The staff were clueless and rude when I pointed out the mistake."
• "SHOCKING service by this business - went into the store during the apparent opening hours to be shouted at by an employee saying they're closed."

Value

Pros:

• "Superb food, with decent portion sizes and reasonable prices."
• "Filling, tasteful and value for money."
• "It's reasonably priced but not cheap."
• "The food is great, the prices are good value, and the place is clean and tidy."
• "This is the best place to have burritos. Also the vibe is so nice that you feel positive."
• "It is worth the money."
• "Love this place, food has always been good value for money."

Cons:

• "Additional toppings are very expensive in comparison to how much they put in your plate."
• "£10 for a rice wrap is too much in the competitive fast food market."
• "Hard to establish what you are actually getting, they offer fillings put them in then inform you its £1 extra each time."
• "The atmosphere is decent but the way they assemble and wrap a burrito - not worth it."
• "Nothing special here -just expensive."
• "Though the food is good my 1 star rating is mainly for the 2 reasons outlined below based on a couple of visits at their Watford outlet."
• "It was an expensive lunch for poor quality food."

Cleanliness

Pros:

• "The restaurant is clean and well presented."
• "The store was clean and well presented."
• "The place is very clean and the steak is the way to go!"
• "Food is good but uninviting to eat there as wind tunnel created by the doors being open and impossible to close and the loos needing significant repair."
• "Much healthier than other eateries that serve food as fast as Tortilla."
• "All round, a very positive experience."
• "The service was quick, efficient and the staff paid adequate attention to every detailed requests, I had, for preparing a 'Burrito Bowl' and a 'large Burrito in a wrap'."

Cons:

• "Food was ok, but the restaurant was dirty. There were plenty of staff hanging around either talking to each other or having lunch; however, tables were dirty, the bins were overfilling and there was rubbish everywhere."
• "Seating area needs to be improved and layout."
• "Trash everywhere. Bins not picked up."
• "Dirty tables and toilets staff not very welcoming and rude."
• "Empty tables covered in food, as were the floors."
• "Unclean tables even though the restaurant was lightly filled."
• "Tables were dirty and sticky."