The Bellrock Restaurant Reviews Summary

Food Quality

Pros:

• "The food at the Bellrock was excellent."
• "Fish very fresh & tasty."
• "Simple Food - nice food - big portions and it's chippy chips - even better."
• "The food was amazing, as well as the staff."
• "Best fish an chips, lovely batter and very nice fresh made chips too."
• "The fish and chips with lemon, tartar sauce and bread and butter... really nice."
• "Amazing chippy! Great variety and fresh!"

Cons:

• "The burger was super greasy and the pizza very doughy, under cooked."
• "The Haddock was chewy and dry."
• "Food was terrible and cold... cokes were flat and glass smelled soapy."
• "Just took delivery of fish and chips. Fish dry and tasteless very poor quality, not what you would expect from a seaside restaurant."
• "Food was overly greasy. Staff had little manners and long false nails like talons."
• "The breaded Haddock was very thin and dry."
• "The fish was very poor standard, over cooked, more batter than fish."

Service

Pros:

• "Lovely lovely staff, mushy peas packed a punch."
• "Our hostess was Ms. Taylor, very friendly service and she took the time to explain each dish in detail and showed no impatience in doing so."
• "Staff were attentive and put extra pizza on for the kids."
• "Staff was great they were very quick taking our order and we didn't wait have to wait long till it was served."
• "Friendly service and large portions/plates for food so definitely getting your money worth."
• "The two waitresses were lovely."
• "Quick Service, pleasant and helpful staff."

Cons:

• "All female staff were quite arrogant the tall man was nice and helpful."
• "Disgusting place refusing service off a man walking from john o groats to lands end pulling a piano with 20 mins left of service then preceding to degrade him."
• "Very poor customer service and awful dampness smell as you walk through the door."
• "When i went to the bathroom it smelled absolutely rank and it was a mess."
• "The girl who answered was not very concerned with helping."
• "When I expressed my concerns I was all but ignored."
• "The staff are very quick to fill them up there is no waiting for your food and staff ate very friendly and helpful."

Value

Pros:

• "Well priced with great food."
• "The price is very competitive."
• "If you go for the buffet you can eat all you want for £7."
• "The buffet at lunch time is excellent value for money."
• "For £8.99 all-you-can-eat I was surprised how good the food was."
• "Generous portions, great value for money."
• "The food is such a reasonable price, such good quality, sooo tasty, great choice."

Cons:

• "Bellrock smokie supper is £9.00 to take out but £13.99 to dine in that is an increase of £5 just to dine in absolutely shocking."
• "Very expensive for what it was."
• "Fish and chips were huge. Really fresh. Really nice. Good enough service but it was really expensive for what we had... The bill was nearly £40."
• "Fantastic food but extortionate prices."
• "Very poor menu, even worse if you want vegan, 2 options fake fish or fake chicken and you can have either salad or chips with it, not both, for £15.99!!!!"
• "I won't be back, although you get a lot for your money it was possibly the greasiest fish/batter I have ever eaten."
• "The chips are bland, the sausages were small, unfortunately we would not come back."

Ambience & Cleanliness

Pros:

• "The Bell Rock is an old favorite one of the family, goes back years. Glad to say it hasn't let me down, 50yrs later and its still producing fantastic food. And the place is spotless inside."
• "They were very good at cleaning though 🤣"
• "Food tastes fresh and the restaurant is always kept clean and tidy."
• "Clean and tidy, nice staff."
• "Fantastic place! Great customer service and very friendly staff, following all the government guidelines."
• "Staff have always been pleasant and helpful – no concerns on the cleanliness."
• "The food is always freshly made, hot and delicious."

Cons:

• "Biggest gripe with this place is the smell which is really offputting."
• "I had a really disappointing experience and i want to share some of them first of all as soon as i came in there was a really fishy smell which left a really bad scent on my clothes which i had to change when i got home."
• "When i went to the bathroom it smelled absolutely rank and it was a mess."
• "Shame looks like a cracking wee place but no masks in the kitchen area."
• "There was a distinct smell of dampness throughout."
• "Very unclean. Can't comment on food as I refused to eat anything won't be back."
• "The food has become rather greasy perhaps they have changed from fat to oil."