Lorimers Family Restaurant Reviews Summary

Service

Pros:

• "Staff were very friendly and helpful."
• "All waiting staff were happy and very friendly."
• "Service is great."
• "Exceptional customer service had a group of elderly out after a trip and staff went out of their way to fill our order."
• "Assistant friendly and very helpful."
• "waiter was cheery and very helpful as was with all waiting staff"
• "Staff were very nice and welcoming."

Cons:

• "The waiter was utterly clueless, 3 times he came to our table when there was clearly empty glasses and on the 3rd time empty plates also, when asked to remove them he took 2 items and left the rest."
• "Very bad attitude, not sure if this is their style or if it was because I was the only coloured person there!"
• "Waited an hour for the food it was only two burgers and chips still never received our meal walked out it's an embarrassment I will not be back that for sure."
• "The reason we won’t be back in simply the waiting staff are atrocious!"
• "Staff was little bit lazy not paying attention who wants to order."
• "Would not know totally stood there for 15 minutes and and nobody even came near to serve me will never call there again and Defo not on the list of likes."
• "We waited a further 5 to 6 mins to have someone take our order but the waitress took the order from the couple who came in after us."

Food Quality

Pros:

• "Really good size portions at a reasonable price."
• "Good prices too!"
• "The food - menu choice, price, portion and quality was cooked perfectly."
• "One of the best meals we have ever had during our travels, very good portions, price was ok."
• "Fabulous Fish and chips."
• "The food is wonderful, well cooked great portions and really good quality."
• "Food always excellent, freshly prepared and tasty."

Cons:

• "Poor service - burnt food."
• "The fish was tiny, overcooked and paper thin, with not much fish actually in it."
• "Food was cold."
• "last 2 times badly cooked."
• "The fish I have been sold look overcooked, as if refried."
• "Food mixed - chicken fajitas not so much - very overcooked, swimming in oil and no salsa."
• "The fish and chips we got were terrible and most of it was thrown in the bin."

Value for Money

Pros:

• "Good amount for the cost."
• "price for food is good and not over priced unlike some surrounding restaurant's."
• "Decently priced considering it is a dine in with service."
• "Price was ok."
• "The pot of tea was nice and good value."
• "Not the cheapest but you get what you pay for."
• "prices are resonable."

Cons:

• "Portions are smaller and prices getting raised."
• "I thought it was very expensive for what you get."
• "The place is generally way overpriced for what you get."
• "Very overpriced for what you get."
• "No need to charge 2.50 for a can of Pepsi either."
• "Get less in the rolls and baguettes."
• "the fish was a good size but the chips came in a very small metal basket with hardly any chips in it."

Ambiance and Cleanliness

Pros:

• "Well seated with nature lighting."
• "Comfortable, clean and cosy restaurant area."
• "Toilets are clean."
• "Clean and tidy."
• "Clean and comfortable environment."
• "Spot on clean and sanitized with good social distancing."
• "Restaurant area is clean."

Cons:

• "Wow has this place gone down the pan or what!"
• "Place was grubby, food less than average."
• "Because it's absolutely FILTHY and stinks rotten in the 'restaurant' bit."
• "Seating area needs a good scrub."
• "And don’t get me started on the grimy toilets!"
• "This place needs a major deep clean."
• "The setting for this restaurant was like a grubby conservatory."

Management and Staff Training

Pros:

• "Andy the waiter was excellent as he worked away on his own."
• "The young girl and lad that served us this lunchtime are an asset to your dining experience."
• "Great team."
• "The staff are very good. Will definitely visit again."
• "The people who work here are very kind and friendly."
• "Fantastic atmosphere, tasty food, excellent waitresses."
• "Best place in town for good quality food for lunch, breakfast dinner chippy and take aways always great quality with friendly service..highly recommend."

Cons:

• "Seemed to be no supervisor in cafe."
• "Still no sign of a manager or anyone in control."
• "Grumpy bloke behind the counter who ignored my smile and hello didn't add to the experience lol."
• "Really used to like Lorimers, but tonight it was awful. The young staff not trained in customer service and my meal was unacceptable and to top it off the management didn't even come out."
• "Tables sticky, service slow, waiters not trained."
• "One waitress was good but the other seemed distracted and took orders down incorrectly."
• "management didn't even come out."