The International Convention Centre Reviews Summary

Accessibility

Pros:

• "I would recommend this venue to anyone, with or without disabilities."
• "The centre is fully accessible, with wheelchair accessible entrances and lifts to all floors."
• "Disabled parking organised."
• "The lifts and stairs fit in around the supporting structure and are glass sided so that the light and views within the building are not obstructed."
• "The building is fully accessible and works well as a social space on a wet and windy day in late October."
• "Easy parking access from Brindley Place area (just over the canal footbridge)."
• "Centrally located and good car parking."

Cons:

• "Lifts did not go to all floors. Escalators out off use."
• "Really hard to navigate if of reduced mobility."
• "The seats accessed by doors 7 and up are only accessible by a spiral staircase!!"
• "Too many stairs for me n my health problems."
• "The route from the recommended carpark is not suitable for those with mobility problems or in a wheelchair."
• "The tiles leading up to the venue were very slippy for me and my guide dog."
• "If you are parking at Q Parks Brindley Place BEWARE your satnav will direct you through the Sheepcote route in a Bus Lane which is virtually unavoided + £30 minimum City of Bham fine."

Staff and Service

Pros:

• "The staff were friendly and knowledgeable & went out of their way to help."
• "Staff are friendly and will happily direct you to the right area."
• "Staff are very friendly and helpful, especially those in the cloakroom who will help stow your winter coat whilst you don't need it."
• "The staff on duty are friendly and helpful."
• "The staff were lovely... friendly and seemed happy to be working there."
• "Staff very helpful and friendly and very covid safe."
• "The staff are very professional, well mannered and always happy to help."

Cons:

• "Pop-up bar staff were disorganised and drinks weren't cold."
• "I think some of the staff in that section need additional training."
• "Staff need to be better informed of events as we were directed incorrectly."
• "The event manager was completely dismissive of the situation."
• "Disappointed with the overly chatty workers in the cloak room."
• "Nobody knew when the doors opened. Nobody knew where the programmes could be bought."
• "Starbucks was chaos they ran out of plates as dishwasher was broken."

Facilities and Amenities

Pros:

• "Having done many events here, I have to say it is one of the best convention centers in the UK."
• "Home of classic music, often used for graduation ceremonies, and a variety of food and drink."
• "They have shops and cafes in the building too."
• "The ICC is a splendid place very spacious it's got plenty of restaurants and eateries."
• "It features great facilities and is clean."
• "The concourse gives access to fantastic conference facilities and the world class symphony hall."
• "The meeting rooms, exhibition halls and lecture theatres are well designed and able to hold thousands of delegates."

Cons:

• "Like so many performance venues there are too few toilets."
• "The hall used was not spacious enough for the event everything was really cramped, they should have utilised the space outside the building itself instead."
• "Currently you have to walk through a building site to reach the venue."
• "The internal signage could be slightly better as it can take a long time to find specific rooms."
• "Poor signage at venue, so you need to ask for help to halls."
• "The hall numbers are a little confusing."
• "Some of the rooms are very far apart and hard to find."

Value for Money

Pros:

• "I love this venue with it's location right by Brindley Place and Broad Street for great dining before or after a performance."
• "Loved it and the area around it."
• "We always have our Christmas parties and work conferences inside the ICC once a year. I have to say this place is excellent, very spacious and the auditorium inside is huge with lots of seats and different entrances."
• "The International Convention Center surpassed all expectations. Impeccable facilities, exceptional staff, and flawless event management."
• "A great venue for conferences and exhibitions."
• "A really good venue and if I was still involved in booking conferences, hosting people from around the world, I would definitely talk to the people here."
• "Easy to park and great location for restaurants."

Cons:

• "£5.75 for a bottle of beer is expensive. As is around £10 for a single gin and tonic, and £30 for a bottle of wine..."
• "Food is expensive and not many privacy for eating alone or family."
• "The astronomical amount charged for wine is daylight robbery."
• "Considering price of tickets venue and refreshments were poor."
• "The coffee at the interval was horrible, not worth it for the price."
• "Bar prices a bit expensive, but you don't really go for drinking."
• "Subway sandwiches are pricey, not particularly helpful either."