Notcutts Wheatcroft Reviews Summary

Product Range and Quality

Pros:

• "Good range of products including Xmas lines although prices tend to be high."
• "I love coming here as it always has a great range of plants and shrubs."
• "There is a great selection of food items, plants, soaps and hand creams."
• "One of the best garden centres I’ve ever visited. The staff are always on hand to help advice or even carry things out to the car."
• "The garden centre has a fantastic range of items and alcohol gel and wipes in various areas around the centre."
• "Good range of garden related products and plants including plant arrangements suitable for either gifts or home use."
• "Quite an extensive stock of plants and accessories."

Cons:

• "The goods are beautiful but very expensive."
• "Running low on pots."
• "Went to buy some climbing roses today. Didn't buy because all absolutely covered in green fly. Clearly these have not been looked after."
• "Beware when buying seasonal plants. We bought some primroses but they died very quickly as they had no rooting system."
• "Items are sometimes pricy but are good quality!"
• "Went here for the first time last year brought 8 butterfly bushes 3 different colours 11pounds 50 each now they've grown they're all the same colour and wild looking not like the misleading photos on the tags been ripped off won't go again."
• "I had planned on buying a small houseplant until further inspection I noticed the insane spider mite infestation."

Staff and Service

Pros:

• "Had the pleasure of experiencing afternoon tea in the restaurant with friends last Friday... nothing was too much trouble for the attentive and pleasant staff."
• "Lovely place very nice & helpful staff."
• "General staff are always great and quick to clear tables."
• "Michelle in the cafe was excellent."
• "We found the staff to be helpful."
• "Staff seem friendly and helpful too!"
• "Staff are helpful, polite and knowledgeable."

Cons:

• "Spoke briefly to a member of staff today enquiring about garden mulch... this chap clearly appears to be troubled by potential customers disturbing his day."
• "Secondly, the staff at the till didn't really seem to have much of a clue what they were doing."
• "Staff who look like they'd like to be somewhere else."
• "Unhelpful poorly trained, ignorant staff."
• "The first staff member was busy chatting personally to a customer and was totally unaware of me waiting patiently to ask for assistance."
• "Very rude staff spoken to with disrespect and would definitely not recommend."
• "Manager was totally unsympathetic with my health issues and reason for visit."

Restaurant and Cafe

Pros:

• "Scones are good with cream tea."
• "The food we ordered was delicious."
• "Coffee good as well and the lunches also looked appetising although we didn't have one this time."
• "Nice fresh salad with a decent jacket potato helped break the journey."
• "Restaurant was lovely with friendly staff and a wide selection of food available such as cakes, scones, soup, sandwiches, baked potatoes and main meals."
• "They do fabulous breakfasts and I think the presentation of all their food is excellent and it's great value."
• "Cafe very good, lots of choice at good prices."

Cons:

• "Restaurant: appalling service and attitude, long queues, my food order was wrong twice!"
• "The cafe is very nice but very expensive - soft drinks for the children were £2.50 each and slices of cake were £3.00!"
• "Disappointing meal in the restaurant- jacket potato and beans were luke warm on arrival."
• "Cafe has really gone downhill ... expensive food and drinks, long queues."
• "Complete rip-off for sandwiches for next door Edwalton Business Centre - £10 for two sandwiches."
• "The food was acceptable, if overpriced."
• "A very disappointing and overpriced experience. We have visited the restaurant today and we had the minute steak... Definitely not worth the £11.95 they were charging."

Value and Pricing

Pros:

• "It has a loyalty card scheme which costs £10 per year and gives 2 free hot drinks a month and 3 free meals during the course of that years membership."
• "A discount club is available for £10 per year with loads of benefits."
• "An enticement to buy 'early' is 10% discount off 'everything' for card holders!"
• "Super garden centre with a great cafe... That along with a 10% discount on absolutely everything and sometimes 20% means the initial £10 layout is given back in spades!"

Cons:

• "Good range of products including Xmas lines although prices tend to be high. Restaurant not good considering prices charged."
• "A nice afternoon out but very inflated prices. For example 4 quid for a sponge cake and £26 for a box of Christmas crackers."
• "Have always loved going to Wheatcrofts Garden Centre especially at Christmas the atmosphere is lovely however on our most recent visit this Christmas we were very disappointed mainly because of over pricing."
• "Plenty of things to choose from but ultimately geared towards 'The Stuff' the homeware is just 'Stuff you need to dust' with minimal practical purpose."
• "Extremely disappointed as you have to spend over £120 to cover the card cost."
• "A lunch for 4 came to over £40 which could have fed us a decent meal at a nice pub."
• "The prices are ridiculous for the food/service received."

Facilities and Cleanliness

Pros:

• "They have animals, plenty of parking, a cafe, a little play bit for kiddies and a massive selection of plants."
• "Lovely garden centre, nice layout with plenty to look at."
• "Large cafe/restaurant which serves a decent standard of food and drink."
• "Good parking, well presented displays in zones."
• "The garden centre is lovely but the cafeterias poor cleanliness was a let down."
• "Bright and welcoming. Unobtrusive staff and polite. Good selection of plants, planters etc."
• "A lovely garden centre with some top quality items, everything seemed just slightly over priced when you compare it to other garden centres, but then again the quality looked flawless."

Cons:

• "Visited this weekend. I bumped into a work colleague who I hadn't seen since before lockdown began so started talking to them (from a distance) but were told by a staff member that there were too many people in the store and waiting to come in for us to be talking to each other."
• "Had a bad fall at Wheatcrofts today, the uneven floor needs looking at."
• "Not very impressed with not having a few seats inside their cafe for dog owners."
• "No clear signage saying 'way out' unable to exit Edinburgh wool Mill."
• "The center has changed so much we hardly recognised it and it was very easy to get lost."
• "When purchasing a bottle of water was given a chipped glass with sharp edges that would have caused injury."
• "Hot food times are *not* as advertised!"