The Brasshouse Reviews Summary

Service

Pros:

• "Service was excellent. And very comfortable seating."
• "The service was excellent & quick."
• "Service and the staff were very good. My food arrived piping hot and within 20 minutes of ordering."
• "Friendly staff fast service and good beer, can’t complain at that really!"
• "Brilliant service from confident knowledgeable staff, good food, great offers and plenty of choice."
• "Service very good staff members very helpful and a big thank you to manager Anthony made us very welcome a great night in all defo return."
• "The bar staff stand out. Emma in particular. There when you need her and efficient and friendly service."

Cons:

• "Miserable service."
• "Standard pub with terrible and condescending service."
• "After being ignored by a bar person while she continued her conversation, it wasn't until she had to be told by the bar manager to serve us that we got any type of service."
• "Staff ignored people at bar a lot, understandable to skip someone if there is a number of people at the bar but I was overlooked 3 or 4 times which was frustrating."
• "No communication from staff. No 'Enjoy your food' or 'Is everything ok?'."
• "Poor service, inexperienced or inept bar staff."
• "The service was bad as well and rude."

Food

Pros:

• "Food was hot. Jug of gravy to side which was good for me as not a big gravyhead."
• "Drinks and food was great and affordable especially for the location on Broad St."
• "The food is priced very reasonable and I've always had great food here."
• "Fabulous lunch, food was served quickly."
• "The food was excellent, piping hot and delicious."
• "Great food, pub food, not all fried."
• "The food was very nice. Service was quick."

Cons:

• "One of the worst breakfasts I have ever had! Everything was dry and most of the meats on mine were burnt."
• "Half of the menu was run out on Thursday afternoon, so the option was very little."
• "The food was really really bad. We were very disappointed."
• "WORST FOOD I EVER HAD !!!! "
• "1st time here had a breakfast, food Luke warm mushrooms cold, eggs hard sausages all wrinkled over cooked not impressed at all."
• "The food needs seasoning. The portions are tiny but price is same as Wetherspoon but no deals."
• "Unfortunately the food wasn't very good the food was really over cooked and even burnt so we didn't end up eating it."

Atmosphere

Pros:

• "If you want a lively atmosphere at the weekend this is the place for you. They have music and a dance floor -where you can dance the night away."
• "My friend and I go down most Sunday afternoons to watch live bands and we love it there, the place is always very clean and the staff are very good and the location could not be better for just sitting there and watching the world go by."
• "The atmosphere during the match day is incredible."
• "Always have a good time here, the atmosphere is always full of fun and very relaxed."
• "Had a wonderful time here. We came Friday night for drinks & the atmosphere & music was brilliant."
• "The atmosphere is always buzzing the food is great value and quality good beers and the staff are always there for you."
• "Most fun I've had in forever. Happy atmosphere and great clientele."