The Lucas Arms Reviews Summary

Staff and Service

Pros:

• "The staff was friendly, the service was quick."
• "The staff was lovely and competent."
• "Friendly staff. Love the location. Lively, but not too busy."
• "The staff are welcoming, efficient and cheerful."
• "Thank you so much to the friendly helpful staff at The Lucas Arms!"
• "The friendly staff easily accommodated our special orders."
• "Really nice pub, where you can get a seat! Lovely food, great prices and really great friendly staff."

Cons:

• "Service was terrible."
• "Staff are slow and had to repeat my order as they dont listen well, my order took waaaay too long."
• "Must not like serving tourists-we were waiting right in front of the servers at the bar to order and bartenders completely ignored us for like 15min and served other guests."
• "The service was slow, one of the group ordered coffee which took about 15 minutes to arrive and when it did it was cold."
• "All in all poor management leads to poor service and quality."
• "Rude and unprofessional bar staff who didn't know how to make drinks."
• "But there was this other lady that attended us in a few moments that kind of threw back the whole experience."

Food Quality

Pros:

• "The food was delicious. I've had the lasagna which really hit my vibe."
• "Both the burger and fish and chips were delicious."
• "Classic British fare like Steak and Ale pie was enjoyed."
• "We had the big fish and chips .what a plate of food so tasty and filling."
• "The cheese & bacon burger was perfectly cooked, perfectly presented."
• "Food tasty and good value and service prompt."
• "Staff very helpful ordered ultimate fish and chips and loaded burger both meals delicious big portions."

Cons:

• "The food was insipid. The onion rings were tasteless and the sweet potato fries barely any better."
• "Out of stock, overcharged. Food was not great, very average from a bar/ordering perspective."
• "Fish and chips had no taste, no seasoning was not nice."
• "Pie looked nice, pastry was rock hard and absolute no meat in it, not seasoned as well."
• "Food is horrendous. Unless you like deep fried frozen food with dirty oily chips."
• "When food arrived the steak and kidney pubbing turned out to be a pie and the hunters chicken had burnt bacon and chicken was hard."
• "Had the beef roast , the meat was full of gristle and dry, roast potatoes were rock hard on the outside and the whole meal was just not very tasteful."

Atmosphere and Location

Pros:

• "Excellent pub in the heart of the city 💯👌🏽"
• "Been in a hotel nearby 2 times now (December 2022, New Year's 2023/24) and regularly visited this lovely pub."
• "Nice pub just off kings Cross Station on grays inn road."
• "Really cozy atmosphere and definitely worth a visit if you're looking for a place to sit, talk, drink and eat."
• "Great original pub with charm from past times."
• "The décor was good, tables very clean and well tended to."
• "The atmosphere was sports minded but not inappropriate."

Cons:

• "Dingy pub away from the main road/ high street, toilets were absolutely disgusting no toilet seat and flooding."
• "While talking the manager was hovering and keeped interrupting our conversations we finished our drink and left."
• "Furthermore, there is an issue of cockroaches freely moving about in this establishment."
• "The landlady (new?) is an unhinged megalomaniac and driving customers away at a time when pubs can ill afford to."
• "I think the main fault is the current landlady."
• "It's totally gone to the dogs now."
• "Overpriced, dirty, and rude."

Price and Value

Pros:

• "Prices are good too."
• "The prices were very reasonable for the location."
• "A little over a fiver for two pints, good for central London."
• "Drinks prices were reasonable for London."
• "This time I had the salt beef and cheese toastie that come with a side order of chips and a drink all for £7.49 - an absolute bargain."
• "Good prices."
• "Clean, Warm, friendly staff and the food is amazing for the price you pay."

Cons:

• "Booze and food far too expensive."
• "My wife's drink was £1.50 & mine full price despite advertising £1 drink with meal."
• "If you’re after a good pint, stay well clear."
• "The front of the pub has been loaded with far too many tables which makes it very cramped."
• "God knows how the workers in London pubs pay their bills on their very low wages."
• "Not cheap but definitely not expensive."
• "Was served mouldy salad."