Car-Wizard Reviews Summary

Quality of Service

Pros:

• "Work completed fantastically by Terry, you'd never know of any damage."
• "Repair work was completed quickly and to a high standard."
• "The damage was repaired with such precision that it looks pristine."
• "Perfect paint match"
• "The results are flawless."
• "The work was carried out professionally and I’m extremely happy with the standard of work completed on my vehicle"
• "The finish is to an excellent standard - 'factory finish' as promised."

Cons:

• "Unfortunately the quote was a higher price than a local highly regarded traditional bodyshop so didn't use Car Wizard in the end."
• "Repair took 3 attempts to put right and although the technician was polite, professional and timely the 'Chief Wizard' / owner had a terrible customer service persona/attitude - Will not use again for this reason."
• "On one job there was a small bit of paintwork that hadn't been flatted properly but, without any debate, that was rectified."

Customer Service

Pros:

• "Thanks to Oliver for the smooth booking and estimate process right from the very start"
• "kept me updated on progress and were true to their word"
• "kept me informed with reminders leading into the day of work"
• "Great communications, flexible appointments, paint technician does the work on your driveway."
• "Super quick and responsive communication, excellent service."
• "Communication was first class"
• "The standard of communication was unbeatable."

Cons:

• "I didn't find him the friendliest of people"
• "Unfortunately the service went downhill from there. I didn't receive a call or email so responded to the email a week later advising that I wanted to proceed with the repair and could they advise when they have availability to complete it. Nearly 3 weeks later and still no response...."

Value for Money

Pros:

• "the company gives warranty"
• "Offered good value for money & carried out a quality repair."
• "fantastic workmanship and competitive price yet again"
• "great value for money"
• "The cost of refurbishment was very reasonable in comparison with other company quotes"
• "Really fast service - next day - and really sensible price."
• "Great value and service."

Cons:

• "Provided a quote on the same day as I enquired (6th July) with a price that I was happy with. Unfortunately the service went downhill from there."

Professionalism

Pros:

• "The operator (Terry) turned up on time and in a friendly and professional manner made an excellent repair."
• "Their technicians are professional, courteous and well skilled"
• "Kevin was polite, helpful and informative"
• "John the technician that carried out the work was fantastic very efficient."
• "Kevin arrived on time was polite and very professional."
• "Paul who carried out the repair was very polite and did a fantastic job"
• "Professional, efficient, thorough workmanship, outstanding communication, lifetime guarantee"

Cons:

• "I didn't find him the friendliest of people"