Bed World Reviews Summary

Delivery Service

Pros:

• "In store purchase, fantastic service as soon as we walked through the door."
• "Quick delivery, was told exactly when it would arrive."
• "We popped into the store in Scunthorpe after seeing the website and not believing how good the prices were!"
• "Great service and good prices. The showroom was fine but the best thing was no pushy sales people."
• "Was kept informed of delivery and delivery driver called prior to delivery which was great."
• "My phone rang and it was someone from Bed world to say the delivery would be later than planned."
• "Really pleased with our bed, super comfy and delivered when advised, really helpful driver who helped unload."
• "Recent purchased a Trundle bed from Bedworld. Bed was advertised on Google. Photo looked perfect. When delivered this company will not deliver up the stairs."

Cons:

• "The bed arrived 3 days late and at 6am!!! They’re rude, they’re unprofessional."
• "Order was massively late. When it did arrive it was incomplete."
• "Yesterday I took delivery of my order, upon arrival I politely explained that I was disabled due to MS and asked if he would mind taking the order up one flight of stairs to my son's bedroom."
• "Bought a mattress in December 2022. Whatever we saw in the showroom wasn’t what was delivered to us not the right mattress not correct standard."
• "-50 star rating - very poor customer service.. the head office have never answered I've tried calling loads.."
• "The quality of the bed is poor and was missing fixings."
• "Worse purchase I ever made in Ireland. 43 days and I still don’t have my mattress."
• "Ordered a mattress with a ups next day delivery... Utter lies!! False advertising, never delivered 8 days later no mattress, got a call from them and was sworn at because I wanted a refund."

Customer Service

Pros:

• "I bought a bed online and ordered it to a very difficult address. I could not recommend these guys enough."
• "Customer service 10/10 via email and delivery man. Bed was the right one."
• "The lady that served us was very helpful and guided us to the best option for us."
• "We chose a base that needed to be manufactured and so delivery was just under two weeks."
• "If you needed help or advice then they were there to ask."
• "The customer service was spot on and arranged my exchange swiftly with no issues."
• "The delivery guys were an absolute credit to the company."
• "The customer service lady on line was really helpful updated me with my delivery time."

Cons:

• "They did not agree and never refunded us."
• "The sales person was pushy and unprofessional, I am convinced he was high when we visited the shop."
• "Getting on to the credit card company first thing tomorrow for a refund."
• "I was in the process of ordering another bed for my spare bedroom which I will now not be doing."
• "When we email them they don’t reply back so poor customer service."
• "Very bad customer service, faulty item sent and won't respond to messages or collect item."
• "Make sure you check that what you receive is what you ordered."
• "The only reason this is a two star review is down to Emily on the customer service team who was very honest and sympathetic with my situation."