The Moseley Arms Reviews Summary

Staff and Service

Pros:

• "Wonderful place with very friendly staff as well as very friendly customers."
• "The bar staff are friendly and helpful the place itself is run down really needs a refurb."
• "Staff were very friendly and helpful from start to finish."
• "Lovely helpful staff."
• "The staff are very friendly."
• "Really lovely staff. Couldn’t do enough for us."
• "The staff is very polite, they made our stay even more enjoyable."

Cons:

• "Absolutely terrible customer service when dealing with noisy customers despite a whole floor of guests complaining."
• "No staff on during the night to tell them to be quiet."
• "Sorry to say I stood at the bar for 12 minutes without seeing a member of staff."
• "One member of staff particular was quite rude and sarcy towards me and my partner."
• "Staff very very unfriendly and rude."
• "Upon swift departure no staff to be found."
• "Friendly staff but the rooms were of poor quality. Smelly bathroom, dirty toilet and shower."

Rooms and Cleanliness

Pros:

• "A really quiet and comfortable room - only problem for me was that I overslept (unusual in city centre hotels!)."
• "Room very clean. Sunday breakfast served."
• "Rooms where decent enough for the price."
• "Nice clean rooms."
• "Rooms very clean and comfy."
• "Rooms are fine, clean and comfortable."
• "Rooms clean and tidy."

Cons:

• "Tiny unventilated bathroom, nowhere to hang clothes, the list goes on."
• "Rubbish left in bin from previous person who stayed in our room."
• "The carpet was filthy and full of hair and some dry leftover food from the last customer probably."
• "Hairs (one of which looked like a pubic hair) in the bed, dip in the mattress."
• "The first room we were given had a broken shower door and window blind cord."
• "Room was nice and clean but had a funny damp smell to it."
• "Hotel room was dirty- stained carpets, sticky side tables, TV remote didn’t work."

Food and Dining

Pros:

• "Breakfast was good and you can help yourself to tea, coffee and toast."
• "The vegetarian breakfast was really good, and cheap."
• "Good value at £5. with mug of tea."
• "Really well presented and tasty full mini breakfast."
• "Food good, variety and effort in the daily specials."
• "Popped in here for a breakfast and was very impressed."
• "Love the food now they have a new chef 👨‍🍳 and also you can get a pack up for work the next day."

Cons:

• "Only 4 meals on the menu none at all healthy, so added to a dismal stay."
• "When we arrived at 7pm we were told we had to order straight away as cook was going home we had a choice of 5 things all meet dishes and was not great couldn’t eat it."
• "I went for a breakfast which was very poor. Scrambled egg was dry and tasteless, on a big slice of white bread."
• "Food was not worth what I paid (750quid)."
• "Don’t recommend the breakfast group of 7 and we all got or food one by one and took over a hour to get all dishes and really disappointing when arrived not servers fault but standard not the best."
• "Food menus were in the room but no staff were serving food when we wanted lunch so had to have lunch out."
• "Horrible hotel and service. Pictures has nothing to do with reality."

Location and Accessibility

Pros:

• "The immediate area is a little run down but tolerable if you want practicality."
• "The accomodation above the pub is a great option if you need a place to stay for a few days in Birmingham."
• "Cheap prices and close to city centre."
• "Free parking, walking distance on safe streets to the centre about 15 mins away."
• "Public transport for Birmingham in front of the door."
• "Very good location for Birmingham and the NEC."
• "Great location for exploring Digbeth, with parking."

Cons:

• "It's location is terrible. Junkyards around the hotel."
• "No parking spots available(we had to park our car outside on the road)."
• "The neighborhood has more than 10 pubs where drunk people roam around and say daft things."
• "The only slight downside is that it's about a twenty minute walk from the centre."
• "There is currently a party going on in the beer garden 12.30am so you can’t have the window open because of the noise."
• "This hotel is not suitable for people working away from home, it is part of a pub and people have been up drinking in the bear garden until 5am making noise right outside the hotel rooms on a Tuesday night!"
• "No lift in hotel. Carry your suitcases to 2nd floor."

Value and Pricing

Pros:

• "As a hotel, it's cost effective and the breakfasts are decent."
• "They deserve to do well and will make you very welcome."
• "I'll definitely be back to the Moseley Arms. A single night's stay with a cooked breakfast, cost me just over £60."
• "For the very reasonable price of £75 for two nights double occupancy, we received a clean and basic room."
• "Certainly good value compared with mainstream hotels."
• "For what I paid it was excellent value and a place I'd book again."
• "All in all very good value for money given the location."

Cons:

• "Not cheap for what we got."
• "Cheap but not worth a penny."
• "Basically NOT WORTH THE £55 I PAID FOR THIS ROOM!"
• "Very very poor. Made to feel unwelcome with a hostile reception from the start."
• "The prices were reasonable too, for food, beer and rooms."
• "Cheap and cheerful."
• "Best inn I’ve ever stayed in - such a welcoming and relaxed atmosphere top service from staff especially Adam who went above and beyond making sure residents were not only safe but well looked after."