The Billesley Reviews Summary

Service

Pros:

• "The lady that served me behind the bar with the blonde hair and glasses was great."
• "Great service from Valerie."
• "The staff are so kind and patient, he asks them the same questions over and over again and they just keep smiling and always make time for him."
• "Staff friendly & very welcoming."
• "Staff were lovely and the food was lush."
• "The staff were great, special thanks to Nancy for looking after us 🤘."
• "Staff are lovely and very polite and attentive."

Cons:

• "The waiter that served our food was not at all friendly or welcoming."
• "members of staff were fighting each other"
• "rude customer service rude staff wasn’t even friendly or helpful"
• "The staff was a miserable bat, he didn't greet us, we thought he may have a speech problem, but he could have given us a smile."
• "Food was good but served by tracey (waitress) and she definitely ruined it for me, completely unprofessional and rude."
• "the woman serving the carvery was very very rude my guests felt really uncomfortable"
• "Waitress was a little frustrated when we asked the manager to come over."

Food Quality

Pros:

• "Food was really good value for money and very tasty."
• "The food was amazing all meals came out together and cooked to perfection."
• "Full English Breakfast was really good."
• "The chicken tikka masala meal is amazing."
• "The food was delicious, the service exemplary, the ambience warm and friendly."
• "We eat here quite often and the food is fab. We've had the carvery several times and it's to die for."
• "An absolutely wonderful place for food."

Cons:

• "Food took over half an hour to get to us."
• "Unfortunately I left hungry and disappointed as the cod I ordered had very little fish inside the batter and the batter was over cooked so I was left with a pile of mess on the plate after trying to attempt to get some fish out of it."
• "there carrots was raw we didn’t order raw carrots"
• "Food not up to usual levels, daughters meal was terrible mouldy carrots, wilted lettuce microwaved chicken not good."
• "food can be very hit and miss"
• "When it did arrive my chicken was stone cold."
• "the double cheese burger meal me and my partner had was full of grease"

Ambience & Cleanliness

Pros:

• "Superb place. Came here for the first time to watch BeMUSEd a MUSE cover band in the live music room upstairs and it was superb."
• "The ambience warm and friendly."
• "Always seems decent atmosphere."
• "Not a phone in sight no hatred jealousy or fighting just people having a good time."
• "The atmosphere was brill and to see my service users enjoying themselves was magical."
• "Very clean environment, warm, homely and in the spirit of Christmas."
• "It's always lovely and clean."

Cons:

• "There's NO CHILD Friendly area although website says otherwise!!"
• "Wouldn't be too keen on sitting inside as it's a bit dated and decorated as a traditional style pub."
• "Dirty tables on arrival."
• "The place has gone down hill last few years that's why it's mostly empty when the football isn't on!"
• "Seemed under staffed."
• "Tables were sticky and won’t be rushing back."
• "A large lump of chewing gum was stuck on the underside of our table."

Facilities & Entertainment

Pros:

• "Good sized car park and easy access."
• "There was plenty of space for onsite parking and the Guinness was amazing."
• "Great for the good sunny days; when we finally get some sun again!"
• "Excellent night out looks great after the refurb, Attended a gig upstairs fantastic atmosphere great room well staffed and excellent bar prices will return soon plenty of live bands on get yourself down there 👍."
• "Went to see a gig in the Rock venue upstairs and was very impressed."
• "It's got a huge amount of seating indoors and a good seating area outside with a little play area for the kids."
• "What a great venue. It reminded me of the UK years ago when pubs this size were the norm."

Cons:

• "Now it's more like a play center for kids."
• "I have never been without some trouble kicking off last time some man was knocked out unconscious in the middle of children's play area after being punched."
• "Also stars filthy and tables covered in graffiti in the children's section."
• "Children running riot while you're trying to eat."
• "Dirty tables on arrival, kids running around shouting and running in and out of the pub."
• "The rock club is in a room above the aforementioned massive boozer."
• "Sorry but I won't be re visiting. We booked a table weeks ago for a retirement meal when we arrived they couldn't find us a table."