Address: 4 Longman Rd, Inverness, IV1 1RY, United Kingdom
Phone: +441463226303
Rating: 4.3
based on 190 reviews.
Customer Service
Pros:
"Had an emergency with our brakes even though they were flat out and covid 19 is with us they said they would try there best and put new brakes disks and pads on in 2 hours they saved our holiday thank you."
"The guys made sure everything was sorted both times in order for us to continue our honeymoon travels."
"Would just like to take the time to tell others that I had my car in on 6th May for various adjustments to steering, wheel balance etc and found the team very helpful and with competitive pricing an excellent experience."
"I had an issue with my car on the way to the centre, unconnected to my visit. The manager was busy but made the time to look at and fix that issue as well as do my air con recharge- really excellent service."
"Excellent customer service yet again from Kwik Fit."
"Very courteous and friendly staff and a professional standard of work."
"Want to thank Matt and his team for the wonderful service in checking my car thoroughly when I had a low tyre pressure warning."
Cons:
"Only suggestion, sign on the door reads No Booking Necessary yet on entering I needed to book for two days later."
"After incredibly rude and nonchalant staff at both ATS and Halfrauds…"
"Booked a service and MOT online for 8:30am, explained that we would need the car back ASAP as we needed to get back to Skye today, to be told the tech who does it will not be in till 10:45."
"Staff did not wear masks when talking to me, otherwise I would have rated higher."
"They were slow and did not keep us informed of progress, had car for 2 days instead of few hours."
"Dissapointed with wrong information being given."
"The receptionist treated us quiet posh and did not try to help us even though we were desperate as we didn’t know whether to drive on or not."
Quality of Work
Pros:
"All this for a very reasonable price."
"Having gone to Kwikfit on Sunday morning without a booking to have a puncture repaired Matt very kindly fitted me in and Andy completed the job in super quick time."
"Highly recommended to anyone looking for a professional, polite and competent service - many thanks again."
"Bottom line is not only did they do the work on the same day with no appointment, but they didn't even charge me as they said it only needed a minor adjustment proving honest mechanics do exist specifically at this location."
"The work that they carried out on my car was second to none and nothing was too much trouble for them."
"Great service from Matt who was especially helpful and his colleagues replacing my damaged front tyres."
"They did a good job at repairing my slow puncture and didn't charge the earth."
Cons:
"Very disappointing. We booked new tyres and they took the money for them."
"Having arrived home, I took to wiping off the residual white lubricant splattered all over the tyres and alloys to find that my brand new Enkie rims had been scuffed at multiple points around the edges of each wheel."
"They did replace one part but obviously did not check noise gone, had to take to another garage to fix completely."
"After 3 month on careful driving my tires Ilegal to drive they didn't fix just charged me a fottchen."
"Took my car in for mot was told I needed brake discs and pads and there was something wrong both front wheel suspensions and needed 2 tyres and horn didn't work, didnt do anything to it took it else where, it passed no problem Will never use them again should be called kwik fit UP."
"I believe they took advantage after seeing the tow truck drop us off knowing we was stuck there regardless."
"Drove away with dodgy whipper blades and a wanring light saying the bulb was out."
Efficiency and Timeliness
Pros:
"Matthew also gave me a 10% discount."
"I am very grateful for the friendly and excellent service."
"He loaned us umbrellas to get to a nearby cafe and then called us when the tyre was done - all before our allotted appointment."
"I would like to say a thank you to kwik fit Inverness for quick reliable service."
"Thanks so much guys, I really appreciated your help and speedy service!"
"Needed to leave the car overnight as it wasn't safe to drive and parts needed ordered, but very happy with all the work completed the next day and was a lot faster than I expected."
"Brilliant service received from these guys. Went over and above to get my car back on the road quickly."
Cons:
"Everyone I dealt with, either on the phone or in person, was very professional."
"Took longer than I had hoped."
"Not the branches fault but booked a slot online for Sunday, last Friday, only to arrive at the booked time to be told the tyres wouldn't be in until Monday."
"Turned up on Saturday to have 4 tyres changed, wheel alinment done and a full safety check... the allinment never got done."
"Never again will they see me back there. The man clearly needs to visit a course how to deal with customers."
"The manager was rude and unhelpful."
"On this occasion I was disappointed by the very poor management of appointment times when booked-in for the re-test."