"The technician we spoke to was very nice and professional and couldn't apologise enough."
"Staff themselves were very helpful, managers are useless wastes of oxygen."
"I am writing to you to advise you that I received Excellent Customer Service from a young man named Ross Oag."
Cons:
"3 staff too busy chatting amongst themselves and on phones to see if we needed help."
"No problem with the shop itself but we wanted to ask some questions and the guy we spoke to was very indifferent and disinterested."
"Extremely disappointed! After speaking to a manager yesterday, regarding an issue I was having with my laptop, I was told to bring it in today to have it looked over by a member staff."
"Ended up having four different people assist me with a tricky return situation."
"Curry's Customer Service is awful. No Publicly provided phone number for store."
"The staff in this store are great. Unfortunately the store itself is underwhelming and they do not have a lot of stock on show."
"I never usually leave bad reviews but was appalled at the service today when I tried to buy a sim card."
"Lack of staff and when you find 1 they seem annoyed when you ask for help."
Product Availability and Stock
Pros:
"Wide range of keenly-priced white goods."
"Currys are the agent to order the extended guarantee on my product."
"Visited Currys to buy a fridge/freezer and I found the service excellent and the price was the cheapest I could find."
"Big thank you to Alek/Alex who works at the mobile section in the Inverness store."
"Fantastic service during a stressful time of year for all, Christmas and New Year."
"Great selection of stuff for either games and fun to kitchen equipments."
"Good parking accessibility, handling the current restrictions well."
"Shop is very good and layout..not so sure on the help received..we want an american style frudge freezer."
Cons:
"Had to drive 90 miles after local Elgin store had nothing we wanted."
"Some electronic products are not on display - still boxed and also big gaps on the shelves."
"I've updated my review from one star to five stars. Either Currys have upped their game or I was just lucky."
"Waste of time. I walked in here to buy a new stereo. I had the old one with me and told them I wanted an upgrade."
"They carry a lot of items in the store for physically testing out but don't carry a lot in stock."
"So I went for a new TV. I had it down to 3 models. They couldn't get any on them for me within the next 2 weeks."
"Waited and waited, staff saw me and just ignored. Went to reception and nothing."
"Complete waste of time we have just done 70 mile round trip to look at a built in oven which when we Looked on line said it was in stock only to find it wasn't."
Delivery and Online Ordering
Pros:
"I was kept informed about the delivery time throughout. Absolutely no complaints."
"My online order was not delivered to store by the stated date (not Curry's fault, external delivery company) and the staff could not have been more polite and helpful."
"Our nearest Curry's (90 miles!). Staff in store much more helpful than the call centre."
"Good experience in store with staff and products."
Cons:
"A message today says that this will not be possible as scheduled because the tv has been damaged."
"Once again currys fails to deliver on all fronts. Ordered a tv online and was emailed to say that tv would be in store on 28th."
"Ordered an item for next day delivery, came to collect the day after it was supposed to arrive, said item not in store."
"Utterly hopeless. Was told my order “will” be ready for collection but is now 4 days late."
"Be careful for hidden charges, recently bought a number of JBL go2 Bluetooth speakers, 2 out of 3 failed."
"Ordered a graphics card for click and collect but they managed to send it to Nottingham instead of Inverness."
"Purchased an item online for collection-This was supposed to be ready the next day but 2 days later when I went to the shop it still was not there."
"Had a thoroughly disappointing experience with Currys/PC World. Ordered an item for in store collection, couldn't collect the item at Elgin so arranged it for a week later in Inverness."