Address: Harbour Rd, Inverness, IV1 1SY, United Kingdom
Phone: +441463223388
Rating: 4.3
based on 254 reviews.
Customer Service
Pros:
"However, the problem was diagnosed and sorted out, efficiently, A++!"
"Staff asked extra questions regarding the product I was buying, transpired my car wasn't fancy enough. Saved me chasing a refund."
"Halfords Inverness is a store that I would highly recommend to anyone wishing to get replacement parts for their car or tools for their workshops."
"Could not be happier. Went in because my passenger window was stuck open and I was in Inverness on holiday with no idea how to fix it."
"Kept me updated on progress."
"Had a pair of light bulbs fitted... Excellent advice on type / model that would best suit my needs from the member of staff (David)."
"The chap who served us in the Inverness store, I think his name was Michael was amazing."
Cons:
"The attitude was as much as well that's your luck! Avoid at all costs."
"On arrival at Halfords I was confronted by a very defensive and unapologetic Chris who said he had tried to contact me the day before."
"Avoid at all cost, time waste! guy at the counter beyond rude."
"I was very disappointed in the whole experience and would not recommend them to anyone."
"Recently had my car serviced and the receptionist behind the desk couldn't have been more unfriendly and rude."
"General attitude of the gentleman at the desk wasn’t the most welcoming, verging on rude."
"The manager was totally negative, didn't want to test it (too old) and could only say I would come back and shout at him because it wouldn't work."
Pricing and Value
Pros:
"The cost of the work was carried out was considerably less than I would have paid had the car gone to the local dealership for repair."
"Booked the car in for an air con check... Just as well the air con check is free as I certainly got my money's worth!"
"I was looking for a motoring item which Halfords were able to provide. I managed to source the item cheaper elsewhere and on discussing same with Davie at the Inverness store, he agreed that I qualified to have my item price matched."
"4 new tyres and a wheel bearing replaced. Very competitive pricing and pleasant, helpful staff."
"Can’t complain about the price either."
"I had an excellent experience when on a trip and needing help with my dying battery. Fast efficient assistance, good advice, good price."
"The staff at the Inverness branch were ready at the appointed time to fit my dashcam."
Cons:
"Was told I would be charged £25 to swap out (my own) tyres... it ultimately ended up being a massive waste of time."
"Battery need for my car key. They wanted £7 to fit the battery."
"Didn't pass MOT... they wanted to rip off from me £170 for 2 tyres replacement to pass MOT."
"Told me it would cost £80 plus parts to remove locking wheel nuts from my Rav4, and would take over an hour."
"They also try to charge £8+ for a can of brake cleaner which has a value of £1-2."
"Also I need to wait 2 hours and half to be change 4 tyres .... Really? Usually take 20 to 30 minutes."
"They fitted 3 light bulbs and charged her 4 x £8 for fitting 3 light bulbs. 3 light bulbs were £19.47 giving a total bill of £51.47 for 3 light bulbs!"
Efficiency and Timeliness
Pros:
"Car went in for MOT & Service... efficiency at its best from the garage!!!"
"The guys worked tirelessly that afternoon to replace my rear brakes, pads, shoes, cylinders and drums."
"Very helpful and nice guys.. had a short wait but they sorted my headlights out in no time."
"I just went into Halfords Inverness today to get a new inner tube for my bike. I was in and on out in less than 15 min!"
"Arrived 10 mins early for free Bike service check and was seen immediately."
"Arrived 5 mins before appointed time, staff advised me that the work would be completed within the next hour."
"I was phoned when my car was ready to be collected, with the work being carried out reasonably quickly."
Cons:
"Having made my order online... Not impressed."
"Although the work was done, the service left a lot to be desired... We were advised that 10 others had been booked for that time but only 1 machine was available."
"Was booked in for 10 point check... Complete waste of time!"
"I booked an 11.45am slot online and it says to arrive 15 minutes early which I did... They could not tell me when the car would be ready."
"Booked online car dropped off at 0800 MOT done by 0930 (going by the paperwork) then had to wait till the next day for an interim service to be completed."
"Got told I'd have to wait 10 minutes... been waiting over half hour now.. Not good enough."
"Good service for fitting my tyres. Only one complaint would be I had booked a time slot for 9:30am and my car wasn’t ready until 12.30pm."