The Lock Inn Reviews Summary

Food Quality

Pros:

• "The quality of meat was great and something warm and delicious."
• "The Haggis was excellent and so where the fish and chips."
• "Fabulous fish + chips, batter light and crispy and tartar sauce was tasty."
• "The Fish and chips were very enjoyable and the vegan Chickpea and Sweet Potato curry, though a staple vegan option in many pubs, was much better here than other places I've had it."
• "Absolutely delicious food. Haddock and chips and Beef steak pie were the best I have ever eaten."
• "One of the best homemade steak pies I've ever tasted. Big succulent chunks of tasty beef in a really nice gravy."
• "Delicious chickpea burger (vegan). Tastier than most we have tried in the UK and the US."

Cons:

• "This place has ZERO atmosphere, staff didn't really engage and looked miserable."
• "Food inexcusably overpriced."
• "The menu didn't offer a lot of options, but I guess that's because they nail down how to cook the few options fantastically."
• "Food was awful I left after about two mouthfuls it was supposed to be Steak pie with a rich and succulent gravy with chip and veg."
• "The fish and chips we had to send back because it was dry and tasteless."
• "However, the food was atrocious (Don't get a sandwich unless you want two pieces of stale bread, a small amount of spread, an unripe tomato, and a few sprinkles of shreaded and unmelted cheese)."
• "The burger was made from processed pre-made patty which is really disappointing."

Service

Pros:

• "Staff really friendly great food and drinks always come to this place when we are on holiday up here they always remember us from previous holidays makes us feel really welcome thanks guys."
• "Staff were lovely and the place was spotless."
• "Service was pleasant and efficient and the beer was well kept too."
• "Staff was very friendly. The fish and chips and the meat pie were good, the burger was okay."
• "Staff polite and friendly."
• "Lovely canalside pub with cozy, charming interior, wonderful staff, and great food and beers."
• "Staff were friendly and knowledgeable."

Cons:

• "The inside is dark and service is unfriendly."
• "Staff was kinda rude."
• "The Barman was miserable told us we couldn’t have a desert at 8:55pm and told us we couldn't have another drink at 10:40pm."
• "So disappointed in the customer service. We had spent a lot of money but when I accidentally spilt my drink they would not replace it."
• "It took us about 20 minutes to get a waiter attention."
• "We were tutted at and sighed at by the waiter, before he stormed away."
• "My husband found hair in his soup... They were unfriendly and mean since I complained about the issue."

Atmosphere & Location

Pros:

• "They have an outdoor sitting area which gets popular in the sun."
• "Good pint at very nice location."
• "Sit downstairs for a pub atmosphere, or take your food upstairs for a quiet, coastal vibe and a great view of the Caledonian Canal."
• "Lovely little pub by the lock in Fort Augustus."
• "This place had nice ambiance and friendly service."
• "Nice beer garden at the lock side (handy to watch the boats going up and down the locks)."
• "Wonderful canalside location."