The Great Glen - JD Wetherspoon Reviews Summary

Service

Pros:

• "Staff were so friendly and helped to create a relaxing atmosphere."
• "Staff are pleasant and the manager was very helpful."
• "Special mention for Hannah who didn't stop for a second yet absolutely fantastic customer service."
• "The girls working tonight are so friendly and helpful although they're overworked."
• "Dean one of the duty managers is fantastic, he is where ever he is needed and has the team working well together and working with them."
• "Always quick and cheerful service from a great team."
• "Really friendly staff who were very helpful - advising on beer, moving tables to accommodate us and chatting between customers."

Cons:

• "The service is super unfriendly."
• "Service dreadful, the only guy behind the bar is doing his upmost whilst other staff are sitting eating and watching him struggle."
• "The service isn't trained and messed up the tables and when we complained they tried to blame it on us."
• "Extremely rude staff. Had to request for cutlery multiple times and then to received just a knife."
• "Throughout the staff were indifferent – when we arrived we had to ask 3 times to get our table wiped."
• "Very poor. Order took half an hour to arrive."
• "Service was terrible, slow and the food was horrid."

Food Quality

Pros:

• "Food was great like all other 'spoons."
• "Food is good and consistent with most other Wetherspoons."
• "Ordered the lunch special of Scampi and mushy peas. It was fantastic!"
• "I love their fish&chips."
• "Fantastic food, amazing staff."
• "Very fresh and delicious fish and chips accompanied by mash peas with a slice of lemon."
• "The food was good."

Cons:

• "Food is bland, really below average, disappointing compared to other Wetherspoon branches I visited."
• "Food is greasy and fatty."
• "Avoid chicken burgers! At table 5 today for lunch and chicken was so tough and dried out it was not edible!"
• "The 14oz rump steak was a disaster, it got no flavor and was so dry."
• "Worse burger than from fast food chains!"
• "Garlic pizza had very little going for it - was as if it was done in the microwave."
• "We ordered 4 dishes, 2 of them were not eatable at all: mixed grill and vege salad."

Ambiance & Cleanliness

Pros:

• "A nice modern fresh layout with brighter lighting than a lot of Wetherspoon pubs."
• "This was our first time in Scotland & we spend a lovely few days in Fort William, as we walked in town we came across this branch of JD W, you know want you are getting when you stop in W, very reasonable price drinks & food in a truly beautiful location."
• "Also, on a sidenote, this place has the cheapest drinks in Fort William."
• "Clean interior, good food and drink at a great price!"
• "Toilets were lovely and clean, and looked very grand."
• "It's absolutely fabulous. Great staff and atmosphere. Great drinks. Great food. Great prices. Clean and tidy."
• "The venue itself looks pretty new, very clean and tidy and quite trendy."

Cons:

• "Unsafe levels of customers packed in. Tables barely further apart than before COVID-19."
• "Cuttlery was dirty!! Should have been checked before being wrapped in the napkin."
• "Table was wiped clean."
• "Even the toilets felt like they needed a good clean."
• "Toilets were disgusting, broken locks on doors, no toilet paper and desperately needing cleaned."
• "Many tables had not been cleared and so were unusable."
• "The men’s toilets were flooded and no one seemed to care."

Value for Money

Pros:

• "On the more positive note, the food and drinks were extremely cheap."
• "Such great value for money."
• "The food and drink arrived quickly after ordering, and the food was spot on and very reasonably priced."
• "A really well priced bar and meal, good quality cheaply priced."
• "Cheap and cheerful place, good quality meals and portion sizes."
• "always a great place if your looking to keep your costs down, as everything is so easy on the pocket."
• "Good affordable prices."