Eastgate Shopping Centre Reviews Summary

Shopping Options

Pros:

• "Eastgate Shopping Park is a versatile and well-located retail hub in Inverness, offering a wide array of shopping and dining options."
• "Lovely shopping complex, visited the shops to needed to purchase from easily, good range of shops for all pockets."
• "Very enjoyable shopping area in the centre of Inverness."
• "Great selection of shops and lots of parking available."
• "The retail space is clean and well-maintained, providing a pleasant shopping atmosphere."
• "It houses a mix of popular high street brands, boutique stores, and specialty shops."
• "Great selection of shops, a store for everyone, kids and adults alike."

Cons:

• "Has gone downhill dramatically, food court is a complete joke, only KFC, SUBWAY and Highland Tapas that are there now."
• "No areas to eat except KFC So you're pretty much forced to eat either costa or chicken of you don't know the area."
• "Some of the areas were a little quiet because of closed down shops which was a little sad."
• "But there are so many empty units, it's so depressing."
• "Quite a few empty units and the quality of shops is declining rapidly."
• "It's hollow, empty and a ghost of it's former self."
• "Down on its luck shopping centre that hasn't moved on from late 90s model. Increasing amount of empty units."

Parking and Accessibility

Pros:

• "Very reasonable parking charges at the centre."
• "Parking more reasonable than most places even for all day stay actually. Easy commute by train. Bus. Car. Taxi."
• "Parking is onsite and very easy to get to and very good value."
• "Great location and easy underground parking."
• "Plenty of parking in a secure environment on the premises."
• "This is one of our favorite places to go in Inverness and lots of available parking all underground."
• "Parking isn't cheap, but not expensive either. 4 hours of city centre parking in a covered car park for £3.30 isn't bad at all."

Cons:

• "Parking expensive and large chunk of one level covered with valet car cleaning."
• "No free parking. Car wash/valet service available if your willing to re mortgage your house."
• "But Eastgate parking entrance very confusing with the upright poles with different markings and lorries parking and unloading in the very narrow entrance lane."
• "Unfortunately when leaving the car park via the Crown brae exit the barrier was faulty... due to the rude and unprofessional attitude of the security staff that came to assist!"
• "Only needed half an hour's business in here, but had to pay £2.50 for a minimum of 4 hours. Rip off."
• "Access to the parking though is woefully inadequate thanks to a useless council not maintaining the roads that lead to it."
• "Car parking is sometimes a bit of a struggle as spaces are usually taken."

Customer Service

Pros:

• "The staff were wonderful, very friendly and helpful."
• "The staff of the shopping centre were helpful if you need any help of any thing."
• "Staff are friendly."
• "The place was very clean and the staff very nice."
• "The staff of most all open shops were very friendly including the barber's who gave me the best haircut I've ever had in my life."

Cons:

• "Unfortunately when leaving the car park via the Crown brae exit the barrier was faulty... due to the rude and unprofessional attitude of the security staff that came to assist!"
• "Man takes payment then starts serving everyone else while keeping us waiting and waiting."
• "On the way to the Art Society exhibition the tickets were rudely checked by a security guy who was talking on his mobile phone and couldn't even be bothered standing up."

Cleanliness and Maintenance

Pros:

• "The centre itself is really clean and tidy the toilets are clean."
• "Plenty good shops here. Clean and smells nice.. a pleasure shopping here."
• "The retail space is clean and well-maintained, providing a pleasant shopping atmosphere."
• "This shopping centre has something to offer all shoppers. It's extremely clean & well maintained."
• "A bright, clean, and spacious shopping centre that also doubles as a handy location marker for visitors to Inverness."
• "Very nice, good amount of shops some of them a little unusual but it was very clean and tidy and everyone was wearing a mask which was great!"
• "Great layout in the centre. Lots of shops on offer and one way system in place. Place looked clean and tidy and lots of hand sanitiser outside shops."

Cons:

• "More disappointing was the dirt on the link between the centre and morrisons car park. Very dirty, lots of rubbish about and stairs and floors not cleaned properly."
• "Starting with the Entrance from Morrison! which is filthy dangerous dirt stuck inside the lift it looks like it never gets cleaned since it was fitted!"
• "I'm on crutches and used the disabled toilet 🚻 It is the dirtiest toilet I've been in! Disgusting!"

Food and Dining Options

Pros:

• "A large food hall with KFC pizza sandwich and burger places."
• "At least the coffee shops and the burger king still sell coffee and a quick bite!"
• "American dinner on top floor, bottom floor is a food court, also access to supermarket Morrisons car park available."
• "Good variety of shops. Pretty big eating area and loads of coffee shops."
• "Great food outlets with a wide choice and good options."
• "Shoppers can refuel with a coffee, grab a quick snack, or enjoy a leisurely meal after a day of shopping."
• "Great variety of shops and the food court had a wide range of fast food places both healthy and 'unhealthy' places!! Also good parking underneath the shopping center and right in the middle of the city center."

Cons:

• "Has gone downhill dramatically, food court is a complete joke, only KFC, SUBWAY and Highland Tapas that are there now."
• "No areas to eat except KFC So you're pretty much forced to eat either costa or chicken of you don't know the area."
• "There are too many empty shop units and disappointing food court."
• "The food court is disappearing. In a matter of months pizza hut, KFC and other brands have closed without a replacement."
• "It's horrible to walk in there and everything is boarded up! It's not a food court, it's an empty space that's not being utilised to it's full potential!"
• "Food court DULL unless you like ordinary fast food."
• "There is no food court nowadays, and the whole place suffers without food options."