Caledonian Reviews Summary

Staff and Service

Pros:

• "The staff couldn’t have been more helpful, offering to bring our drinks to our table rather than having to queue up which was a lovely gesture."
• "The manager could not have been more friendly or accommodating."
• "Manager Mark and his sidekick work great together can't do enough for you."
• "Mark the manager was very helpful and drinks at good prices."
• "Popped in and was served by a lovely waitress named Nina, she made the whole experience incredibly delightful."
• "Staff were very helpful and always checked on us."
• "Service was great."

Cons:

• "Service was horribly slow and one of my group mates plates did not come out."
• "Staff unable to multitask and use initiative and seem to need training."
• "On arrival took 10 minutes to get served by the bar staff who were more interested in chatting among themselves."
• "Only 2 staff working so not their fault for waiting so long for the food to get to us although it was cold but hey ho it was edible."
• "The bar was understaffed and the staff that were working were slow."
• "Really terrible service from bar staff, especially blonde girl."
• "Took ages to get served despite 3 people behind the bar."

Food Quality

Pros:

• "Food nice, huge menu variety at really reasonable prices."
• "The Mac'n Cheese was kinda nice."
• "The quad chicken burger with cheese, haggis and whisky sauce was big enough for two people."
• "The fish is fresh."
• "The buffalo chicken wings are by far the nicest wings my wife and I have ever tasted, topped with crispy onions they were superb."
• "The food was amazing and the staff were so friendly."
• "The food is delicious, affordable and comes in very generous portions."

Cons:

• "The meal was the worst I have ever had."
• "Fish was cold and not cooked."
• "The steak pie would have been nice if it was not reheated."
• "The nachos were cold, obviously been left under a heat lamp for a while."
• "The food is not great though. Well prepared and nicely presented but the quality of it is not the best."
• "Lasagne was burn black. The cheese was hard as a rock."
• "Food really nice. We had burgers. Children menu good quality and tasty, (the children enjoyed it better than McDonald's)."

Cleanliness and Atmosphere

Pros:

• "The inside of the restaurant is nice and clean."
• "A lovely pub from the outside and very central to Inverness."
• "The location and atmosphere were nice."
• "Superb. Incredibly relaxing pub. Very polite and friendly staff."
• "Pleasant atmosphere. Helpful and friendly staff has a good variety of meals on the menu to choose from."
• "This place had a great atmosphere."
• "The atmosphere is casual and cozy, making it the perfect place to stop in and enjoy a pint."

Cons:

• "All tables not clean."
• "The table, floors and menu’s were all very sticky and grubby."
• "Cheap.. but the place is in urgent need of a revamp.. ripped seats.. sticky floor and toilets an stairs to toilets were not great to say the least."
• "The tables in the beer garden were sticky and disgusting and with covid you would maybe think to wipe down the tables."
• "I was disgusted at the sticky, mucky state of the carpets on the way upstairs to the dirty toilets."
• "Tables still had dirty plates on them. Tables sticky. Floors sticky."
• "The whole interior needs a thorough deep clean and they should start serving decent edible food."