Currys Reviews Summary

Customer Service

Pros:

• "Big thanks to Suren for his generous customer service on a freezing cold day."
• "Friendly staff, helped me with my phone which I had a problem with that was not actually to do with them."
• "Great customer service from a gentleman called Moslu who was in charge of kitchen appliances."
• "Staff was very friendly and helpful."
• "Visited today the tech & repair side of the store. Was seen by James who went above and beyond for me to book in my mac book for repair."
• "Mr Sanjay's team was amazingly supportive and customer-friendly."
• "Good service from this store yesterday. Great queuing system. Staff actually took time to help you."

Cons:

• "Staff aimlessly wondering about but no one seems to be at customer service actually doing anything productive."
• "Today's visit was not pleasant. I was sitting there 5 minutes and no one came and no one even try to ask if I need a help."
• "Listless staff looked pained when I asked a group of three of them who were standing around talking if they could help me."
• "Pathetic customer service, staff just milling around and seem genuinely disappointed when approached."
• "The worst customer service I've ever experienced, they cancelled my delivery on the morning it was due but never sent me a email or txt."
• "Extremely Bad !!! Very very dirty !! All the components, all the mices, all the keyboards they have not been clean."
• "Zero customer service. Staff ought to be trained about providing customer service."

Product Availability and Stock

Pros:

• "Good selection of goods, reasonable layout and relatively clean."
• "Great place to shop with similar prices as online and good deals."
• "Quite a big store with a good range of products."
• "Huge store and you'll find all the electronics you need here and at the best rates."
• "A relatively large store with good stock."
• "Large electronics department store with plenty of display items so you can get your hands on the item before purchase."
• "I absolutely adore the variety of this place."

Cons:

• "A little disappointed. The staff was kind but they didn't have an original charger."
• "Luckily Previn came to help, he found out that the item I liked best was not in stock."
• "I was disappointed that they did not have stock of products they were meant to have."
• "I experienced the usual problem with PC World... the item I wanted wasn't in stock."
• "Ordered a monitor Got email that it was ready for collection on a Monday. Went to this store on Wednesday and it wasn't there."
• "I've gone here several times and each time they never have what I need or anyone who can help."
• "Most shelves looked empty, and often only had one product of each item."

Staff Competence and Helpfulness

Pros:

• "The only person to come over was a trainee - who was very polite and was helpful."
• "One of the best branches in electronics. Friendly and helpful staff."
• "I really appreciated a staff member who went all the way to check stock level and found the product for me."
• "The staff is very helpful and will guide you if you have any queries."
• "Love the staff in this branch. I've been in a couple of time over the last few months following laptop repair and eventual laptop replacement. The staff are always happy, enthusiastic and full of knowledge on the various products."
• "Very helpful staff, providing options you may not realise is there."
• "Excellent selection of electronics for your needs and friendly staff that was eager to help when asked."

Cons:

• "Never had amazing experiences with them to be honest!"
• "Curry's also takes a very long time repairing things."
• "I was looking for a mouse and keyboard. I asked three different employees but everyone was busy or they sent me to a different department of the store!"
• "Most staff don't have a GCSE and will often tell 'known untruths' in place of saying 'sorry I don't know'."
• "Staff only interesting in their phones."
• "The staff, possibly through no fault of their own, have little knowledge of anything they're selling and bombard customers with unnecessary overpriced add ons."
• "They really have a very, very weak manager who does not know where he is."