Nando's Inverness Reviews Summary

Food Quality and Variety

Pros:

• "Excellent spread of chicken in their heritage Peri peri sauces preparation."
• "I had the rainbow bowl it was delicious and looked exactly as it was on the menu 😋."
• "Really enjoy the food at this Nandos, always cooked really well and delicious."
• "Food was fantastic, well cooked and came within a reasonable time."
• "The food was delivered promptly by polite serving staff and as usual was very well cooked and seasoned."
• "Most northerly Nando's in the UK. Same very nice chicken cooked to a high standard with tasty sauces."
• "Food great previously but called on a Saturday night to be told rudely that they are not doing orders over the phone."
• "Good, efficient and friendly service. Food is simple (in a good way) and very very good."

Cons:

• "Sadly short staffed meant longer delays. Food was fine but cheesy chips tasted like really cheap synthetic cheese."
• "My chicken had the wrong marinade the syrup in the dispenser seemed to be off."
• "Worst Nando’s I had in my life. Boiled chicken wings and boiled chicken breast burger. Meat never touched the grill."
• "Nando's must be really feeling the pinch coz what I got today was completely substandard."
• "Very slow service. Waited 45 minutes for our food. When it came out the chicken was dry and overcooked."
• "Chicken lukewarm and bun tough…didn't complain as waited long enough for it."
• "Had to wait almost 15 minutes for a cappuccino, and this abomination is what turned up."
• "Food was so tasteless unlike the other nandos we had.. chicken too hard, even by pulling with hand, it wasnt not coming out of the bone... very dry."

Service and Staff

Pros:

• "Staff is very friendly and are prompt to ask of Allergen information before order and service is decently fast."
• "The staff were great and not over bearing."
• "However, the wait times for tables can be quite lengthy, so be prepared to wait a while to be seated."
• "Our order was missed initially so we had a long wait then when it did arrive my wife got the super hot sauce and I got the mild."
• "Absolutely fantastic. The staff are so friendly and helpful, even surprised my mother on her nineteenth birthday with a chunk of chocolate cake with a candle in it."
• "Member of our party has allergies and the manager personally helped us and took our order to ensure that the order was free of certain allergens."
• "The staff are very helpful and are nice if your are nice to them."
• "Helpfull staff, nice decor. Starters where good."

Cons:

• "Visited Nando's with two friends around 1pm. Was met at the door by Claire, whom i assumed was the manager. Was told, in an unfriendly way to wait 15 mins even though the restaurant seemed at 30% capacity."
• "I sit outside for 25 and walk in to be told he doesn't have a table for me and he won't for a while because he never wrote my name down... Meanwhile other people have been seated in the time I waited."
• "Walked in at 5:25 and asked for a table for two, said my partner will be here around 6:00. He said that to either wait inside or come back closer to the time and he said he would have a table."
• "Unfortunately not a great experience. Had trouble logging in and ordering the food online.. so approached staff for assistance and got ignored."
• "Don't think the staff could care if you were there or not."
• "Service was pretty poor upon arrival, with the greeter appearing disinterested in dealing with us."
• "Slow service, we all got our meals at different times, some had nearly finished by the time meals came out."
• "Shocking customer service, told I had a 30 min wait then had to log in to an app to find out it was actually going to be a 40 min wait."