J T Hughes - Shrewsbury Reviews Summary

Customer Service and Interaction

Pros:

• "The experience at JT Hughes Shrewsbury Hyundai was fantastic because of the quality of customer interaction, anticipating and exceeding customer needs."
• "Rob, thank you very much for your help and support provided."
• "The staff are very knowledgeable and go the extra mile to help."
• "Sam Morris went out of her way to help me, when I could see no way out of the circles I was going round in, with my external warranty provider."

Cons:

• "Appalling service - Ioniq 5 EV delivered in October. Faulty heating system discovered after 3 weeks."
• "Awful service from the moment I made telephone contact to enquire about buying a used car."
• "The salesman Jules is arrogant and rude. Couldn't offer us a test drive until he had found the exact specification car at the exact price we wanted."
• "They tried to scam me out of £425 by taking off my engine under tray to do the service, then not putting it back on and trying to charge me £425 for a new one."

Quality of Cars and Dealership Offerings

Pros:

• "The car was test driven by my driver and couldn't wait to sign for it. Luckily there was a cancellation and we collected the car within 2 weeks."
• "I have bought a number of cars from J.T Hugh's Shrewsbury. The staff are friendly and helpful without being pushy."
• "I'd endorse JT Hughes Shrewsbury Hyundai because being completely happy when I purchased my car I felt returning for the cars MOT was the obvious place to take it."
• "The Sales person was helpful, knowledgeable and above all polite."

Cons:

• "The dealership tried selling me a car that a blind person can see had been in a small accident with a sloppy attempt to conceal it."
• "We went there looking for a new Kona, test drove one and we were very impressed. Decided to go for it, paid deposit and came out from there relieved that we were now sorted. Until on the Monday we received a phone call, late in the day I might add, to tell us that we had actually paid a deposit on a car that was actually unavailable and already sold!!!"
• "The problem had been resolved and there was no charge. Reception staff were very friendly and helpful. We have used several Hyundai dealerships around the country and this was the only where we got the impression that the customer was valued above Hyundai or the dealership"
• "Had a paint issue, tried sorting it where we bought it at Shukers Aberystwyth. They weren't interested and wouldn't sort issue. Went to JT hughes in Shrewsbury and they sorted the issue and replaced the Grill within a week."