Address: 1 Spytty Rd, Newport, NP19 4SL, United Kingdom
Phone: +441633273414
Rating: 3.8
based on 204 reviews.
Customer Service
Pros:
"Was greeted by Farique Rauf, he was courteous and very knowledgeable, kept us updated through the whole process explaining everything in detail."
"Peter the used car salesman was very helpful."
"Jaz was amazing and very helpful. Nothing was too much to ask of him."
"Excellent service from Peter Jenkins at Evans Halshaw Vauxhall in Newport as my Mum chose and bought a newer version of the Mokka."
"Big thank you to all the staff, from technicians to the lovely ladies on reception! You’ve been amazing today."
"Faique Rauf a true professional and a very polite man who greeted myself and my wife with such warmth and a big smile."
"Got my new car today and have been outstanding with customer service especially David Matthews who has sorted everything out."
Cons:
"AVOID LIKE THE PLAGUE took my car here last week so sell they offered £4100 online when I got there they went through paper work and took it for a test drive on their own when it came back glow plug light was on and said steering rack was gone and offered me £3000."
"Talked to someone on the phone regarding a car, they said it was fully prepared and ready to go, booked an appointment to see the car on a Sunday at 12, after a 3 hours drive when I got there nobody from used car sales was available despite of the appointment."
"Non existent after sales service. Every time the car has been in for a service they have tried to charge for a trivial problem."
"I am extremely disappointed with the service (or lack of) earlier today when attending an appointment to sell my vehicle."
"The staff at this dealership stated it was a known problem with mariva model, no apologies, even though we were assured this vehicle had a full detailed inspection & new MOT when we picked it up!!"
"I'm in shock that a company like this can be so rude and lie over the phone."
"I would never recommend this company to anyone!!!"
Vehicle Condition and Maintenance
Pros:
"I can't fault the buying process earlier this year. I ordered a car to be delivered from Leeds for a viewing and a week later I was ready to drive off."
"I am very pleased with my car and the service I received. Thank you :)"
"A lovely bonus they clean your car inside and out."
"I love the car and couldn’t have had a better experience!"
"Recently picked up our new car, was kept up to date with the order. David Matthews was fab on hand over day explaining the car interior also sorted out them purchasing my previous car."
"We bought a second hand Mini Cooper online, via zoom + walk round videos etc, and couldn't be happier with our experience."
"Great car for a great price."
Cons:
"The reverse light and the break lights were out and this was not apparent until driving away."
"Car showed engine warning light - took TWENTY DAYS to diagnose that it needed ANOTHER set of coil packs and to fit them."
"Weeks after purchase the car needed a new set of coil packs and a new catalytic converter!!"
"The car my daughter looked at was filthy dirty, had used water bottles in the footwell and carpets were disgusting."
"The inside was dirty with mud on the floors."
"The car does appear to have been cleaned externally, but the inside had not been touched including the used Covid test!"
"One of the tyres was damaged and had a hole down to the cords."
Communication and Transparency
Pros:
"Everything run like clockwork in completing the purchase."
"David Mathews is a great Motability sales man his phone manner is so professional he listens and then takes time to answer any questions."
"Thank you for your exceptional service today."
"Really happy with the service provided."
"All the staff were attentive, knowledgeable, and professional."
"Online experience was very good and Alex Obara was prompt and informative with all of the details I required."
"Just be patient as when they're busy you may have to wait to be seen."
Cons:
"I had reserved a car with this Evans Halshaw but nobody ever rang or seemed at all bothered in selling me a car."
"Stay clear they are obviously incompetent and customer service is poor to say the least."
"Very bad experience, I booked interim service online, which was 139 pounds as shown online, then on the day of the service I heard 3 different prices started with 175 pounds down to 125 as they add the 25% discount for the members."
"Car took 16 weeks for them to fix my almost new vehicle, communication poor almost non existent unless it was myself making the contact."
"The staff stood sat on their phones, were rude and unapologetic, resulting in one of them having a screaming match with us."
"The communication from the dealership throughout this entire process was incredibly poor."
"Wanted to enquire about a car on the forecourt, told someone would be with us shortly, 20 mins later still waiting."