"Derek was a friendly guy and didn’t not pressure me into anything."
"Scott in particular, did everything they could to make the process run smoothly."
"Veronika was very helpful, friendly, and very polite."
"Scott Ward the General Manager was amazing from the start and even after the sale."
"Service advisors were excellent! Whilst my car was in for an MOT I was kept well informed of the progress."
"Alan was so polite and helpful. The best experience I have had of buying a car."
"Scot Ward was very helpful in all my questions and there was a lot but he put me at ease."
"Always find the staff here very helpful. The young lad we saw was informative and helpful and not in the least bit pushy."
Cons:
"Rude and completely unhelpful. My new Ford let me down, and their sympathy and practical help and advice was none existent."
"Poor salesman that was less than truthful, after the vehicle was bought he didn't want to know."
"Husband put daughters car in for two front tyres, when collected looked flat as they had failed to pump up fully."
"Car had several faults that should have been checked before it had been sold, rubbish aftercare, DO NOT BUY A SECOND HAND CAR FROM HERE."
"A motability car dealer that never seems to have space for disabled people to park."
"Service department are absolutely useless from technicians right up to service manager. Avoid at all costs."
"Booked car in as petrol gauge not working. Said they looked at it went down to proper reading but when I started car showed tank was full don't think they looked at it."
"Car looked like it had been serviced. They had the car all day but still did not let me know when I could pick it up."
After Sales and Repair Services
Pros:
"Scott also arranged for a paint repair to the Bonnet and one wheel, which was great."
"Needed a tyre replaced urgently. Friendly and efficient customer service."
"Absolutely no problem at all always get booked in quick best service very lovely staff nothings a problem and mega bonus they wash my car every time it's in."
Cons:
"Car Keys were 're-programmed' before collection which delay the pick-up of the vehicle by a week."
"Tyres became an MOT Advisory within 2 weeks of purchase, sales manager claimed that I used at least 1mm of tread within the first 2 weeks of ownership."
"Have had fantastic service from here in the past, but booked my car in a week and a half in advance due to my need for a courtesy car. Was told no courtesy car available."
"Few issues with the car, Scott said they would fix them, turned out to be a bigger job than first anticipated."
Finance and Purchase Options
Pros:
"He managed to get the monthly payments I was looking for."
"Posting this review on behalf of my partner Danielle. We had a 10/10 experience dealing with Scott he was absolutely amazing."
"The purchase of my new vehicle was straight forward thanks to the help and guidance from the manager Scott Ward."
"Received great service again from Arnold Clark Peterhead when purchasing my new vehicle. I dealt with Matthew Donaldson again who makes the process from old to new vehicle effortless."
Cons:
"They have left me in £7000 worth of debt because they couldn't fit a spark plug properly and ended up writing off my engine!"
"What started out to be a pleasant experience has now to turned into a nuisance. After day 1 of having the car we noticed there were a number of issues wrong with the car."
"Happy with my car I bought in June this year but it came with deep scratches on the boot. Was told the guys will fix it. After 4 times of them fixing it am very unsatisfied with the final result."
"Bought a car no problem. After went do a car check they said will do all check and changes what it need. After check, couple days i hear my brakes are noisy."