Address: Lang Stracht, Aberdeen, AB16 6LA, United Kingdom
Phone: +441224459880
Rating: 4.0
based on 330 reviews.
Customer Service
Pros:
"Derek Wood, the Salesman, truly embodies the epitome of professionalism with a friendly and comforting demeanor."
"Derek went above and beyond to ensure that I got my car super quick! Derek is extremely professional and knowledgeable. An absolute asset to Peter Vardy."
"Very welcoming people, had such a lovely experience in the showroom."
"It was a wonderful experience. Alex Paterson helped us with the purchase and he is an exceptionally good employee."
"Our customer care experience was nothing other than exceptional, going above and beyond, making the difference to ensure that our customer expectations were met and dealt with by a very friendly professional team."
"Posting Review on behalf of Claire. Welcoming environment, Adam provided great service, answered any questions we may have had."
"Helped us with all the enquiries by going above and beyond."
Cons:
"This is appalling and I am so angry."
"Sadly not the best experience... the sales team came back with a much higher price."
"Wouldn’t recommend Peter Vardy Carz Aberdeen (lang stracht) to anyone. Treated terribly, no communication constant problems with a new car."
"They don’t phone back when promised and generally give you the run around."
"Customer service is absolutely shocking."
"Lost for words. Communication has been shocking with no update today until I chased myself."
"Really poor service department."
Vehicle Purchase and Delivery
Pros:
"I have bought all my cars here over the years and love the service you get."
"Just purchased, my new car from yourselves, absolutely delighted delivered from branch to my home."
"Went into Peter Vardy “just to look” at a few cars but Keelin was extremely helpful."
"Would not shop anywhere else. Staff friendly but actually have aftercare here too."
"Had a fab experience from start to finish."
"If we ever need a Vauxhall we'll be coming here!"
"Great service Great customer service 👍"
Cons:
"First time I've ever gone to purchase anything and they raise the price within the 3 seconds it took to walk outside to inside!"
"I’ve been waiting for a car to come for me to see it and buy it and I got told that its on its way after a week saying that I really want it, I then get a phone call saying that I can’t get the car or even see it anymore as it has a fault so they tried to sell me an even more expensive car."
"Wanted to buy a car that was advertised as having no fees on auto trader, enquired and fees were added."
"Bought my first car expecting good service, have had to return the car as the valeting wasn't done, there was a noise coming from my car."
"Zero customer service. They only care about the sale and you will not receive any kind of support, service or aftercare after you hand over that money."
"We will NOT be going anywhere near Peter Vardy Carz, Perth again. Truly terrible customer service."
"Do Not buy a car from this garage. They want the sale and then anything after that is ignored."
After Sales and Service
Pros:
"On the plus side pleasant and friendly staff especially Stephanie who kept me updated regularly with the progress they were making on my vehicle."
"Staff go the extra mile but genuine with it."
"Daniel and lounna was super helpful through my whole sale."
"Ryan F. Was very helpful, Helping us pick out our car, Helping with the documents and getting the car prepped and ready to handover."
"Staff were friendly, not pushy and were very supportive after the purchase."
"Free coffee and food was a nice touch too!"
"I then took my car back for it’s service four months later and received the same excellent level of service from Jordan, who went the extra mile to make sure I had my car back as quickly as possible."
Cons:
"Left vehicle in for repair... Called to collect only to be told it wasn't ready because they had to order a part."
"Not only did the staff try and sell me a car which is not fit for the road but I was continuously lied to and fed more rubbish than u could find at a tip yard."
"I bought a car from peter vardy around 2 months ago... After just 3 weeks of driving the car, the heat shield had come loose and so I took it to my local VW branch to get a quote to get it fixed."
"My car went in to get some scratches painted, they said 4 hour just, took almost 3 days, quite mad that they took them all that time, they are indeed a joke."
"Now need a full replacement of an engine!"
"The day I go in to sign the papers for the new car I planned to purchase the sales rep offers to take us out (him driving) to put fuel in it. He ends up crashing it into the cones coming up North Anderson Drive from the Haudagain."
"Day after collecting the car it turns out left rear caliper is seized."