The Craiglynne Hotel Reviews Summary

Room Quality

Pros:

• "Room was very clean, but the mattresses were uncomfortable."
• "Room was large, a little basic but has everything we could need."
• "Room was above expectation very tasteful and comfortable."
• "The room was nice enough, comfortable, big and with lots of storage but dated."
• "Room nice and fresh, you can see it was renovated."
• "The beds are very comfy and the rooms are very clean."
• "Our room was upgraded and newly decorated."

Cons:

• "No hot water taps were broken and they leaking whole night."
• "The room was a bit tired and the bed was not very comfortable."
• "Our room was tiny and the bathroom was substandard and dirty with very dated fittings, shower and no facilities not even a bar of soap!"
• "Room was tired with very old built in wardrobes."
• "Bathroom and shower was really old and not suitable for a shower."
• "The bathrooms look tired, the shower had very little water pressure."
• "The room was simple and clean."

Staff and Service

Pros:

• "Staff friendly and welcoming, also very accommodating."
• "Credit to the staff working at breakfast as they were very polite, kind and helpful especially the young Scottish lad and young Scottish girl."
• "The staff was very friendly and our family had a great time hanging out in their lobby."
• "The staff were friendly and I was pleased by the quality of the food we had for dinner."
• "Staff were all very friendly and the breakfast was very good."
• "The waiters are very friendly and their service is excellent."
• "Staff were very good. Service was of a good standard."

Cons:

• "Bar service nonexistent."
• "Staff didn’t even know the menu."
• "Staff that do not understand basic English taking food orders."
• "Managers Tonny and his Asian wife do not even receive complaints."
• "Staff was sparse and the service was absolutely terrible."
• "The staff was unknowledgeable."
• "Staff were rude and didn’t seem to care."

Food Quality

Pros:

• "The food though? Out of this world."
• "The food was really good."
• "Food was absolutly delicious and plentiful."
• "Food was fabulous."
• "The food was absolutely fabulous probably the best I had in Scotland."
• "Food delicious..top class from all the staff."
• "Breakfast & dinner delicious."

Cons:

• "The food was no great."
• "Breakfast wasn't great with the food been under cooked."
• "The food was average. The haggis bon bons were good but the salmon I had the first night had no flavour."
• "The food was subpar, quite awful."
• "Breakfast probably one of the worst I have ever came across."
• "Food was yuk given wrong meal first time round."
• "Dinner very mediocre, breakfast extremely poor ( cook obviously doesn’t know how to poach an egg)."

Hotel Condition

Pros:

• "Visited a number of times now and each time there has been a marked improvement."
• "Beautiful old hotel on the exterior."
• "Beautiful architecture at front of hotel."
• "Beautiful hotel with a nice waiting lounge and a conservatory."
• "The Hotel from the beginning of the drive looks great."
• "It is a beautiful building and grounds."
• "Outside is beautiful in appearance."

Cons:

• "It is old and very run down."
• "Don’t be attracted by the genuinely impressive exterior- this is a sad and dilapidated hotel."
• "Windows were in really poor condition."
• "The hotel is dated and in serious need of repair in some parts."
• "The hotel itself is a bit tired. The rooms could do with updating."
• "The whole place just needs maintaining."
• "The hotel is in need of a refresh."