The California Reviews Summary

Category: Pub Sutton

Address: 267 Brighton Rd, Sutton, SM2 5SU, United Kingdom

Phone: +442086429799

Rating: 3.8
based on 186 reviews.

Service

Pros:

  • "The service here was amazing and didn't hesitate to answer to all of my questions and double check the answers."
  • "The friendly staff create a lovely atmosphere."
  • "Staff very courteous & polite."
  • "Lovely waitress who was friendly, attentive and very accommodating."
  • "The service is always top-notch."
  • "Staff are very pleasant and welcoming."
  • "The staff were friendly and welcoming and all the food was lovely and very reasonably priced."

Cons:

  • "Waiter/bartender had very dirty hands while serving the food."
  • "The waiter wad a bit rude saying that's how it is when asked for the sweet potato fries to be changed."
  • "Absolutely no table service to speak of."
  • "Came here with my family for a Sunday meal, firstly no staff greet you on arrival all to busy chatting amongst each other no care for customers whatsoever."
  • "When we complained to staff they was rude and kept laughing."
  • "Staff are disgustingly rude. Very rubbish service and I would never step foot in this so called pub again."
  • "The general service provided by the waiting staff was appalling!"

Food Quality

Pros:

  • "The vegan burger was amazing and without a doubt, the salted caramel billionaires bar was the best vegan dessert we've ever had."
  • "The food was really good, good quality real ales and the pub is absolutely gorgeous!"
  • "Both lunches were excellent, good portions and tasty well cooked food."
  • "Best Sunday roast I've had in years. Really well cooked and tasty."
  • "The drinks were served quickly and the food was lovely."
  • "Food was nice and served well."
  • "Lovely pub, well kept with a good drink selection and excellent food."

Cons:

  • "Food took 40min to arrive. The sweet potato fries were burnt on my son's dish. The gammon on my dish was dry and cold."
  • "The vegetables weren't fresh, the potatoes were hard as nails and the parsnips were burnt!"
  • "The steak was probably an inch thick, and 2 inches squared, it was COLD, the peas were cold, not all chips were cooked."
  • "The mixed grill was dry and meat was tough."
  • "Both the chicken and pork where well over cooked, dry and crispy. Roast potatoes soggy veggies wilted."
  • "The food came much later than expected and not all together my food arrived the fish was broken and was so greasy it was inedible."
  • "The food was either overcooked - the pies were disgusting, or food was missing items."

Ambiance and Cleanliness

Pros:

  • "Nice conservatory, would be good for functions. Lovely big Garden and free parking."
  • "Spacious with a very good vibe."
  • "Very relaxed with a nice open fire and conservatory to sit in during the winter months."
  • "This is a lovely pub with a nice atmosphere & friendly staff."
  • "It has a good indoor and outdoor seating area."
  • "The outside area is huge, with great huts."
  • "Warm, welcoming and cosy. Assistant Manager Mark is always so polite and helpful."

Cons:

  • "After seeing the disgusting table and chairs, and having to put up with the noise of a room full of drunken people singing (poorly) from a room at the other side of the pub, we decided to go elsewhere."
  • "We sat in the conservatory which looked a bit tatty and could do with a refresh."
  • "The chairs were covered in crumbs and old food, as was the floor."
  • "It is spacious with plentiful seating, somehow does not feel comfortable."
  • "The room was draughty and had a roof leak with a bucket catching drips."
  • "My elderly father nearly tripped over plastic bottles which were on the floor under the table."
  • "Tables where sticky and food was just awfull."

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