Address: 48 West St, Carshalton, SM5 2PR, United Kingdom
Phone: +442082401255
Rating: 4.7
based on 171 reviews.
Staff and Service
Pros:
"Very friendly and helpful staff."
"The staff are lovely and knowledgeable."
"The staff were attentive and very friendly."
"Staff were lovely..attentive and accommodating first class ales and their peerless one pot meal menu cannot fault them..excellent!"
"Stephen is a Lovely Friendly and Helpful Member of Staff."
"The staff are knowledgeable and always serve with a smile."
"Staff are always friendly and know their stock of ales, beers and ciders."
Cons:
"The bar man was a bit moody."
"Some of the staff need to remember that great service is the key to any great pub."
"Rude and obnoxious bearded chap that refused to allow me to enjoy the outside heater when it was cold."
"The staff were quite rude and told us that people wanted to 'enjoy their drinks without screaming kids'."
"This pub has won many awards including 2 times London Pub of The Year by CAMRA but it is not a friendly pub. You will consistently be ignored at the bar in favour of the locals."
Atmosphere and Culture
Pros:
"Clearly a centre for its local community."
"A thriving community pub with a cosy and convivial atmosphere, the pub retains its original character complete with floral pattern carpet, low level lighting and a mixed crowd of thirsty revellers."
"Great local real ale pub. Full of very friendly locals who are really proud that a number of them bought the pub and run it themselves."
"Community owned pub local to me, always has a great atmosphere, doesn't have any annoying TV on the wall, doesn't play music (but does have the occasional live performance!), always has interesting beers on tap."
"Everyone is welcome at this pub, no matter your culture etc."
"Got the sense it's a community hub and yet welcoming to everyone."
"Even in the Greater London suburbs, it's rare to find a pub like this. Cosy, with a friendly, laid-back atmosphere."
Cons:
"The atmosphere was a little strange 95 percent all men and strangely enough the 40yo virgin types that live at home with mummy types really strange atmosphere to be honest."
"The place was too busy and loud for a relaxing drink for me."
"Popped back this weekend and was told that under 14s are no longer allowed."
"Really not happy that our friend couldn't gain access with their baby."
"Wish we could have stayed to try a beer but sadly we were made to leave because of our sleeping 8 month old in her pram."
Food and Drink
Pros:
"The range of beers is unparalleled in the area and the staff are very knowledgeable and will provide some good recommendations."
"They also have an antique billiards table and their very own pub cat."
"The Hope offers an incredibly diverse selection of very well kept beer (cask and keg), as well as cans and bottles."
"Its a great pub and Beer is number 1 if you like draught beer then this is the place for you and the Beer festivals in the summer are very popular."
"Only serves real ales, ciders and craft beers."
"Incredible selection of craft ales, all of which kept very well."
"Great selection of ales and cider."
Cons:
"By the time I managed to get to the bar I didn't have a chance to see what was new in the continually changing choice of beer."
"The only let down is the diet coke, best to avoid."
"Parking charge through the post. Two cars, on a Sunday. Was given no information by the staff that we needed to record our reg numbers at the bar."
Facilities and Accessibility
Pros:
"It's a bit like a tardis. Plenty of room to socially distance."
"Small carpark is useful."
"This pub has a large beer garden and a marquee for frequently held beer festivals."
"Lovely outdoor garden, and wide selection of social games like Scrabble and Cards Against Humanity for a nice evening with friends."
"Lots of outdoor seating most of it covered."
"Dog friendly and wheelchair accessible."
"Parking is easy."
Cons:
"The toilets need upgrading, but there are plans to do just that."
"The only downside for me was the lack of parking spaces."