The Hope Reviews Summary

Staff and Service

Pros:

• "Very friendly and helpful staff."
• "The staff are lovely and knowledgeable."
• "The staff were attentive and very friendly."
• "Staff were lovely..attentive and accommodating first class ales and their peerless one pot meal menu cannot fault them..excellent!"
• "Stephen is a Lovely Friendly and Helpful Member of Staff."
• "The staff are knowledgeable and always serve with a smile."
• "Staff are always friendly and know their stock of ales, beers and ciders."

Cons:

• "The bar man was a bit moody."
• "Some of the staff need to remember that great service is the key to any great pub."
• "Rude and obnoxious bearded chap that refused to allow me to enjoy the outside heater when it was cold."
• "The staff were quite rude and told us that people wanted to 'enjoy their drinks without screaming kids'."
• "This pub has won many awards including 2 times London Pub of The Year by CAMRA but it is not a friendly pub. You will consistently be ignored at the bar in favour of the locals."

Atmosphere and Culture

Pros:

• "Clearly a centre for its local community."
• "A thriving community pub with a cosy and convivial atmosphere, the pub retains its original character complete with floral pattern carpet, low level lighting and a mixed crowd of thirsty revellers."
• "Great local real ale pub. Full of very friendly locals who are really proud that a number of them bought the pub and run it themselves."
• "Community owned pub local to me, always has a great atmosphere, doesn't have any annoying TV on the wall, doesn't play music (but does have the occasional live performance!), always has interesting beers on tap."
• "Everyone is welcome at this pub, no matter your culture etc."
• "Got the sense it's a community hub and yet welcoming to everyone."
• "Even in the Greater London suburbs, it's rare to find a pub like this. Cosy, with a friendly, laid-back atmosphere."

Cons:

• "The atmosphere was a little strange 95 percent all men and strangely enough the 40yo virgin types that live at home with mummy types really strange atmosphere to be honest."
• "The place was too busy and loud for a relaxing drink for me."
• "Popped back this weekend and was told that under 14s are no longer allowed."
• "Really not happy that our friend couldn't gain access with their baby."
• "Wish we could have stayed to try a beer but sadly we were made to leave because of our sleeping 8 month old in her pram."

Food and Drink

Pros:

• "The range of beers is unparalleled in the area and the staff are very knowledgeable and will provide some good recommendations."
• "They also have an antique billiards table and their very own pub cat."
• "The Hope offers an incredibly diverse selection of very well kept beer (cask and keg), as well as cans and bottles."
• "Its a great pub and Beer is number 1 if you like draught beer then this is the place for you and the Beer festivals in the summer are very popular."
• "Only serves real ales, ciders and craft beers."
• "Incredible selection of craft ales, all of which kept very well."
• "Great selection of ales and cider."

Cons:

• "By the time I managed to get to the bar I didn't have a chance to see what was new in the continually changing choice of beer."
• "The only let down is the diet coke, best to avoid."
• "Parking charge through the post. Two cars, on a Sunday. Was given no information by the staff that we needed to record our reg numbers at the bar."

Facilities and Accessibility

Pros:

• "It's a bit like a tardis. Plenty of room to socially distance."
• "Small carpark is useful."
• "This pub has a large beer garden and a marquee for frequently held beer festivals."
• "Lovely outdoor garden, and wide selection of social games like Scrabble and Cards Against Humanity for a nice evening with friends."
• "Lots of outdoor seating most of it covered."
• "Dog friendly and wheelchair accessible."
• "Parking is easy."

Cons:

• "The toilets need upgrading, but there are plans to do just that."
• "The only downside for me was the lack of parking spaces."