Bankfield Inn Reviews Summary

Food Quality

Pros:

• "Wonderful food, reasonable prices."
• "Food quality was out of this world."
• "The food was great."
• "The service and food was excellent."
• "All food came out together, nice and hot."
• "100pc improvement... I had the surf and turf, it was lovely."
• "The food was amazing."
• "The food was great and very reasonably priced."

Cons:

• "Chips were covered in black bits... something black and burnt under my scampi."
• "Bacon was undercooked and cold, sausages burnt on the outside but raw in the middle."
• "The steak and ale pie was awful. All pastry and hardly any meat."
• "Frozen sprouts and packet gravy."
• "Xmas meal appalling sprouts warm on outside frozen inside."
• "The breakfast was vile... hash browns were soaking in grease."
• "Chicken Tikka Masala only tasted of spice... Chips tasted of old cheapest oil."
• "The roast potatoes tasted powdery. The Yorkshire puddings were as flat as pancakes."

Service and Staff

Pros:

• "Friendly greeting from staff on arrival."
• "Staff are very friendly and welcoming."
• "The staff were fantastic."
• "Staff where very welcoming, polite and helpful."
• "Laura was an amazing host. Always smiling."
• "The lady who served us was really considerate and respected my allergy to nut."
• "Staff are so friendly and welcoming and nothing is ever too much."
• "The staff were so very welcoming."

Cons:

• "Staff were arguing behind bar swearing was heard."
• "Staff just not professional at all."
• "The service was good but the whole experience was totally ruined by the behaviour of other customers' children."
• "Service at the bar was slow as staff pay little attention to customers waiting."
• "Waited over an hour for our food."
• "The staff were rude."
• "Very poor, rude and unhelpful staff."
• "The staff were very young and inexperienced."

Atmosphere and Environment

Pros:

• "The atmosphere was great when eating, staff ensured we were happy with our food."
• "The environment was clean and tidy."
• "The food was amazing and the environment was calm and upbeat."
• "Fantastic atmosphere."
• "A great place to relax."
• "A cozy Marston's pub with the usual quality food."
• "A great atmosphere and service."
• "The pub has a nice atmosphere."

Cons:

• "The whole experience was totally ruined by the behaviour of other customers' children."
• "The place was filthy! Rubbish everywhere on the floor - leftovers, wrappings, tables not cleaned."
• "Waited over an hour for our food."
• "Atmosphere is nice but service middle of the road."
• "There was no mustard with the ham carvery bap and no horseradish with the beef carvery bap."
• "No-one came to ask if the meal was OK."
• "Don't bother ordering food here. Can't ever get an order right."
• "We were sat on a high table and my boy needed a high chair which was nowhere near as high as the table."