Marugame Udon / 丸亀製麺 Reading Reviews Summary

Food Quality

Pros:

• "Chicken katsu curry is good value for money! The small portion was v filling and yummy."
• "Wonderful and tasty food, and the udon cooked fresh to order which was even better!"
• "Authentic feeling food with a modern atmosphere. Marugame Udon transcends the regular high street standard and offers a tasty, Authentic and cost-friendly dining experience."
• "Delicious food, great service, fun experience!"
• "I had pork udon and wow, the meat was melt-in-your-mouth delicious."
• "The udon dishes are incredibly flavorful, with perfectly cooked noodles and rich broths."
• "The food is really tasty and authentic."
• "The salmon omusubi which was amazing definitely recommend."
• "Chicken karage is really nice, too."
• "Absolutely love this place. Great food, affordable, chilled casual atmosphere."
• "Food is always delicious. Would highly recommend."

Cons:

• "The udon was not chewy at all and the chicken katsu was so dry."
• "The chicken tender tempura tasted sour, it must've turned bad already but they were still serving it to customers."
• "I found it a bit on the expensive side for primarily noodles with a little beef and an egg but I might not be the target consumer."
• "The food tasted bland and wasn’t a patch on either of the Marugame restaurants that we had visited elsewhere."
• "The salmon teriyaki is good, but I think it's dry."
• "Kimchi udon was quite dry and needed lots of water to get through it."
• "Kake udon was delicious but could have done with more soup."
• "The food was cold; the chicken was stale and cold and wasted off."
• "Items are expensive for what they are, tempura isn't light but drenched in oil."
• "The beef nikutama is cooked in a broth but somehow manage to make the beef taste as dry as beef jerky."

Service

Pros:

• "Very good value for money including unlimited refill drinks."
• "The staff went out of their way to be helpful and we enjoyed our noodles."
• "The lunch team yesterday was marvelous - It was our first time in a canteen style restaurant and they offered us printed menus to make a decision at our own pace."
• "Particular shout out to Bodrul, one of the servers, who was especially helpful in explaining the system, membership benefits and recommending the yummy ice cream."
• "Bodrul and Jamyrick were so friendly as it was my first time and worth an experience do try it."
• "It was our first time here and we were quite reluctant as to what to choose but one of the staff members, Bodrul was a very friendly and helpful person and guided us throughout."
• "When payments weren't working Bodrul helped us out a lot - very friendly staff ❤️ and will be back a lot."
• "Team member at the till was super helpful, Jemirik on the badge, he showed me how to join the loyalty scheme and even offered to pack my tempuras on paper bags as I scanned QR code."
• "Jemirick was so friendly and did a great job explaining the different options!"
• "Lollo provided an amazing service and recommended us his favourite dishes with a big smile!"
• "Janessa the supervisor was amazing she made sure we were taken care of definitely a five star experience."

Cons:

• "The staff seemed impatient when my friend and I were thinking of what to order."
• "Despite the cost, the food is nowhere near value for money."
• "It made us feel like we were being told to hurry up and get out."
• "The staff were relatively new and were moderately clueless about what was on offer."
• "Sadly, it was a standard, 'we’re sorry that your experience wasn’t good, we hope that we can do better next time!'"
• "In comparison to the Liverpool Street branch, the atmosphere was moderately hectic rather than exciting."
• "I was then declined this and told that each customer must have their own card."
• "Also, right in front of them, there is Osaka, another Japanese restaurant, where the udon noodles are beautiful (really good quality), and the prices are similar, therefore I don't think there is any point in going to this restaurant."
• "The more stamps I am able to collect, the sooner my return of course."

Atmosphere and Ambiance

Pros:

• "Seating area was nicely laid out with a good variety of tables."
• "The restaurant has a warm ambiance, friendly staff, and affordable prices."
• "Great food, affordable, chilled casual atmosphere."
• "It feels slightly like a secondary school canteen, but clean and without the queues."
• "Love the choice to add Garlic or spring onions to my meal."
• "Lovely new Udon noodle bar. Full of fresh and tasty ingredients."
• "Clean and lovely atmosphere in the restaurant. Healthy and tasty traditional Japanese food, made to order in front of you."
• "Had a wonderful experience at my first udon marugame in reading! walked in to a full restaurant full of people of all ages with a lovely atmosphere."

Cons:

• "The music can be a bit loudish."
• "It's essentially a canteen, there's no service beyond when you order and go down the front with your tray."
• "The way you order food is - unusual. Sort of like a canteen."
• "The atmosphere was moderately hectic rather than exciting."
• "The tables were filthy."
• "It's just bad. Just go to Osaka."

Value for Money

Pros:

• "Great food, affordable, chilled casual atmosphere."
• "Super easy ordering experience and great for dinner with friends as its canteen style."
• "Food is always delicious. Would highly recommend."
• "Unlimited water with the best type of ice cubes."