McDonald's Reviews Summary

Service Speed

Pros:

• "Table service is very quick."
• "As always, super speedy for drive through service."
• "Friendly and polite staff, quick served."

Cons:

• "Dreadfully long wait.."
• "Waited nearly half hour this time."
• "Very slow, waited 25 minutes for our breakfast, tables were dirty and staff were inattentive."
• "Dead slow and stop is the speed here. I have never seen such slow service, having to wait 5 minutes just for someone to come to the till."
• "The worst Mcdonalds I've been to in a long time, incredibly slow service."
• "One of the slowest to serve in the area. If you're in a rush don't bother visiting this one."
• "Took to long to get food to, we were the only ones in there at 21.30 it seemed like they were dealing with delivering meals rather than customer's in the restaurant."

Staff Interaction

Pros:

• "Really friendly, polite staff."
• "Love the staff here! Very kind, very welcoming."
• "Staff were very pleasant, maintained hygiene and cleanliness of the shopfloor etc."
• "Could not speak highly enough about Bev and her team."
• "Staff very helpful."

Cons:

• "Customer service a disgrace and the staff were extremely rude."
• "The staff who serve you in here must all be deaf,they never listen to what you order."
• "Disgusting attitude. Staff tend to avoid any eye contact with customers are waiting and getting frustrated."
• "The most incompetent bunch of staff ever. Seems to be an issue every time and even worse the staff don't give a hoot."
• "Strangest McDonalds I've been to... Saw one member of staff behind the counter shouting 'you're wrong' over and over at some lad who complained that his food had taken too long."
• "Went to McDonald's for a quiet afternoon meal with my son... It was like a youth club... We had Ozzy a staff member... Talking to lady customers for about 20 minutes."
• "Went here with my family and was disappointed with the cleanliness of the place and the fact that staff were just stood round talking."

Order Accuracy

Pros:

• "Bowers Park from its opening, has always been excellent for me and the grandkids, with any errors rectified immediately and the staff being very pleasant and polite."
• "1st lot of fries served cold despite eating in, however the very friendly crew member was apologetic and quickly replaced with fresh hot fries."

Cons:

• "Limp, undercooked fries. Frequently have to park up only to be given the wrong order or only part of an order."
• "Ordered using the McDonald's app for breakfast... some of it was missing."
• "The staff who serve you in here must all be deaf,they never listen to what you order,each Sunday I've gone in here I order a double bacon and egg mcmuffin meal and every time I've got a double sausage mcmuffin meal"
• "Sent me the completely wrong breakfast order."
• "Pretty much every time we have gone thru drive thru they've got the order wrong"
• "Food freezing was sent back. The manager of this particular restaurant is not very helpful or polite."
• "Ordered on just eat and the food was delivered minus one meal."

Facility Cleanliness

Pros:

• "Staff and facilities are always clean, this McDonald's is let down by its location, the car park is just simply not designed for 3 big retailers."
• "Good disabled parking, Good disabled toilets and a good entrance for wheelchairs."
• "The restaurant was very clean and tidy. McDonald's Bowers Park Widnes is one of the nicest stores I've dined in."
• "This is probably the nicest, cleanest Mcds that I have ever visited."
• "Good and clean. Every seating area was cleared within minutes."

Cons:

• "Clean yes. Toilets disgusting. Customer service dreadful."
• "Quality of food not great at all. Dirty toilets."
• "Inside the store looks new but on my visit was not the cleanest."
• "The place was an utter mess."