Chai Paani Reviews Summary

Service

Pros:

• "First time here, highly recommend it. Service was great."
• "Really quick service, food was served almost as soon as the order was confirmed."
• "Great service team very helpful and friendly."
• "Chai paani is my go to restaurant! Its fresh, tasty and always provides high standard service!"
• "Great service, great choices and great taste."
• "Very welcoming staff and a cosy feel to the place."
• "Always had a good service here, sometimes you have to wait but that depends on the time of day and how busy they are but it’s ok as the food is delicious."

Cons:

• "Abysmal service, the waiters and waitresses kept ignoring us and gave preference to who they want to serve, ill mannered and not very welcoming during our first and only visit."
• "Very bad service, food was nice but service is too bad, staff is rude, they think we are baggers."
• "The staff serving were not bothered just confirmed the dish and passed it on as if were doing us a favour."
• "Staff was disrespectful not trained did not have manners they just moved us from our table."
• "Shocking customer service."
• "Food is good, but service is very amateurish, bordering on unprofessional."
• "Rude customer service."

Food Quality

Pros:

• "The food was delicious but the toilets are so bad, dirty, very dated, no loo paper."
• "Despite the high speed this was all served, it was definitely all freshly cooked."
• "This is the most authentic Indian food I've had in the UK."
• "The pav bhaji is one of the best I’ve had in Leicester so far. Buttery and creamy with lots of flavour."
• "The food is superb."
• "It was so tasty and the variety was awesome."
• "Delicious food throughout."

Cons:

• "Food was too hot and extremely spicy."
• "Chapati tasted like they had been cooked by an amateur, the chaat was too yogurti and lacked a lot of ingredients like pomegranate, the daal was too greasy."
• "Nothing tasted fresh as the food came out in minutes, not normal cooking time."
• "We placed a takeaway order and found a long black hair in our food, it's disgusting."
• "It was soggy and paneer was hard."
• "Chilli paneer here are so inedible."
• "The food was terrible. Everything was swimming in oil and had a smell as it has been cooked in oil from the derp fat fryer."

Value for Money

Pros:

• "We ended up spending £24. I guess it was not a bad value for money."
• "Great quality food, fast service, clean environment, good selection of food and great value for money."
• "Great value for money."
• "The prices are very reasonable too."
• "Price is very genuine."
• "Tasty food, very good portions, excellent price."
• "Incredibly fair priced as well, all I'm going to say is dont get carried away as food is deelliciouss."

Cons:

• "We were so disappointed and not worth for the money spent."
• "Portions of food was too small compared to price and other restaurant."
• "The food isn't good compared to the price point"
• "Small portions for the price."
• "Prices have gone up a bit recently, probably due to inflation."
• "Prices are up, service is ultra slow and their card machine never works aka, they're so mean they don't want to pay the card fee."
• "Portions of food was too small compared to price and other restaurant."

Ambience

Pros:

• "They are pure vej restaurant, with nice aroma and good atmosphere."
• "Awesome restaurant on busy Belgrave road. Best Indian and chinese food."
• "Very friendly and welcoming staff helped explain the menu options and select a great meal."
• "The atmosphere was amazing and definitely going back and wouldn’t hesitate to recommend to anyone looking for somewhere to eat."
• "Staff all very friendly and overall a nice atmosphere."
• "Nice place, great food and good ambience."
• "Great Indian vegetarian food served in East African style!!"

Cons:

• "It felt quite packed and the tables were so close by that hubby had to move his chair when people behind our table wanted to pass."
• "Very noisy and messy."
• "Large loud parties can be overpowering, i could barely hear conversation being made at our table."
• "While Indians are used to being crushed together it can be daunting. The restaurant also becomes very noisy."
• "The atmosphere was horrible too."
• "Busy and fun, though chaotic, environment but made for an exciting atmosphere."
• "Some people might find it a little bit cramped and hectic."