Moto Lancaster Northbound Reviews Summary

Facilities & Cleanliness

Pros:

• "The toilet facilities are modern, and were in good clean condition."
• "Very clean toilets and restaurant areas but the whole service station now looks a bit dated and tired looking."
• "I really enjoyed stopping at the Moto Lancaster services, it was clean and with having a Greggs the prices of getting a coffee and tea was reasonable and food was good and competitive with other services on any motorway."
• "Best showers I've had at a motorway services, lots of hot water and a good powerful shower."
• "The toilets were much cleaner than I expected."
• "The whole place was clean and tidy with lots of hand sanitising stations dotted around."
• "Very clean bathrooms and many environment friendly precautions are being taken."

Cons:

• "The place was dirty, worn and toilets were dirty on Loos."
• "Toilets were a disgrace. Toilet paper strewn everywhere and very smelly."
• "The baby changing room is overflowing with dirty nappies, the bins were full so people just dumped nappies on top."
• "All bins were overflowing and rats were running around the outdoor seating."
• "Gents toilets were disgusting. The floor was full of pools of urine around each urinal."
• "The toilets are gruesome, the eating areas are like something out of an old film set during the depression and the outside areas are possibly the worst, filthy, unhygienic and unkempt areas I have ever seen."
• "The dirtiest service that I have come across. It was disgusting the floor was filthy & clearly hadn't been cleaned in a long time."

Staff & Service

Pros:

• "Staff generally very pleasant and helpful."
• "Service with a smile goes a long way with me and I believe there isn't enough of it around these days."
• "On the South I met the most pleasant lady cleaning the toilets, who was happy, cheerful and helpful."
• "I’d like to leave a review about Costa coffee on the north bound Lancaster services... What lovely staff were working there, I really can’t say enough about how nice they were."
• "The staff in Costa are very nice and helpful."
• "The staff were friendly and helpful and were quite eager to recommend the various offers that were available."
• "Fantastic staff 👏 I'm a HGV driver and gave my fuel card in before filling up then one of the woman came out to me and said it had been declined and had I another one which luckily I had."

Cons:

• "Staff rude and awful, back chatting customers."
• "The manager / floor cleaner is an abusive, horrid man (named Abel) none of staff seem to care for the place and linger in and around the women’s toilets creeping."
• "Very rude staff (mainly the old man who cleans the toilets)."
• "The Costa staff were more interested in their own gossip than paying attention to customers :("
• "The young lady who served us needs retraining in customer care. Very rude individual, not very helpful."
• "One of the staff...asked us to put two tables together to accommodate our group and walked away without trying to help."
• "The lad speaking was so lethargic it was difficult to hear what he said."

Accessibility & Convenience

Pros:

• "There’s a lot of parking spaces and it’s usually not that busy."
• "Great place to stop for a break. Plenty of food options and plenty of free car parking."
• "Plenty of parking available! Up to 2 Hours free of charge!"
• "This Moto offered good wheelchair access from the car park to the facility without too many bumps and high kerbs."
• "Easy parking with electric car charger points and disabled parking spaces that are within close proximity to the entrance."
• "A good stop off point just off the M6, has all you need really, toilets, baby change, and quite a few fast food facilities where you can sit in for free."
• "Stopped here quickly on a road trip to and from the Lake district for a meal. The burger king on the premises were easy to get to and very visible from the large signs and accessible entrances (yes wheelchair access is available)."

Cons:

• "Toilets all upstairs including disabled and baby changing. Lifts broke and escalaters broken so only way of using toilets is to walk up 2 flights of stairs."
• "The only issue with this place is wasps, there is hundreds of them on both sides of the motorway."
• "It's so impersonal, I'm disabled and the eating place seating was upstairs."
• "Let's get to it, if you need a pee, don't stop running at the door, you need to make it all the way upstairs before you can relax!"
• "Toilets are up the stairs, lifts don't work, and you can't find anyone to open the disabled toilets if you've forgotten your radar key."
• "Burger King was closed so the only place to get hot food was Greggs where there is nowhere to sit."
• "The lift wasn't working."