Address: Rhuddlan Rd, Bodelwyddan, Rhyl LL18 5UJ, United Kingdom
Phone: +441745583910
Rating: 3.3
based on 209 reviews.
Staff and Service Quality
Pros:
"The staff on children's ward 17 were amazing, the doctors especially Sarah can't praise enough and the nurses all go above and beyond their duties."
"The nursing and surgical team are friendly and informative."
"Wonderful care taken in audiology today."
"The team there were great caring and observant of people's need."
"The care I got was amazing. Nothing was a problem and these guys worked so hard."
"The nurse Rosie who was in charge of my care went above and beyond while on shift to ensure my pain was controlled."
"The after care in the maternity ward was second to none."
Cons:
"If your having a mental health crisis they are inexperienced, lack understanding and knowledge especially in younger patients."
"Hands down the worst a&e I. The uk is a joke we have been there for more than 24 hours before overnight on a uncomfortable chair."
"Utterly awful hospital. Too busy trying to throw patients in critical condition out for 'bed space' than actually caring."
"Staff were rude and it was total chaos."
"Nurses very rude."
"Most cruel hospital and staff."
"The majority of midwives / nurses are clueless and even borderline rude."
Facilities and Comfort
Pros:
"I think the only downside is the car park but they've put on a park and ride option which is great."
"The wards were spotless it was like home from home."
"The hospital is spotless and we cannot thank them enough for the care they showed my parents."
"The food is really good in the hospital you are never hungry and they come around with sandwiches in the maternity wards."
"Personally think its very clean on the wards and throughout the hospital."
"I cannot fault this hospital for the staff and the cleanliness of the hospital."
"All of the staff were amazing and I will never be able to repay the kindness they showed to my husband and myself, they are true heroes and have my support."
Cons:
"Parking is always an issue and is atrocious, 45 mins to park."
"No cool drinks or hot both out of order only small jugs lukewarm and paper cups, jugs almost empty never refilled and so very hot."
"The temporary cafe lets the hospital down, cold food in a hut or baps sold in the corridor best described as their cafe arrangements was not amused at all!"
"Not so good when its a very hot day as theirs no air con so it can be very warm."
"Whole hospital is depressing to look at. Hardly any reading material available in the shop."
"A dirty dump with staff full of their own self importance, we are actually paying for this rubbish, it is not FREE."
"Terrible place, lost my fathers hospital notes even though he had been in a week!!!!"
Efficiency and Responsiveness
Pros:
"I was in my consultation an hour. He didn’t rush me."
"Attended with my daughter at A&E short time wait for triage taken to SDEC where bloods, urine were taken then they booked scan all done within and home within 4 hours."
"I hurt my ankle and was unable to walk, went to A&E, they took temperature on arrival, helped me in a wheelchair, checked me over x-rayed me and had me on my way in a hour."
"I was triaged quite quickly blood taken out on a drip."
"Attended A &E Department today at 7.30 am and back home at 8.45 am. Seen by very efficient nurse practitioner."
"Been to A&E today 12/05/23 at 8am, very quiet was seen by triage very quick."
"Seen straight away, treated and discharged within a couple of hours."
Cons:
"Visited a&e with my daughter for a paracetomol overdose got there at 6 pm wasn't even seen by a triage nurse till 12pm."
"I sat for 4 hours without even being triaged."
"Neglecting I’ve been ringing for three weeks for a scan to be check as they said it’s urgent and nothing no answering."
"Waited 6hrs then just had to go because I had work."
"I was later diagnosed with sepsis given IV antibiotics then dumped in the waiting room again."
"I was kept waiting 12 hours spent all night in the department it was terrible."
"Told there was an 8 hour wait for A&E - totally unacceptable."