"Absolutely love their breakfast options. Have tried a few different ones and never been disappointed."
"I highly recommend the Eggs Benedict and I can’t wait to return for the pancakes as they looked stunning."
"The best breakfast, brunch and lunch around."
"The breakfast items and the drinks were pleasant."
"Great bacon sandwich. I don't like their tea system as the second cup ends up being very strong but they did helpfully give me a separate pot of hot water."
"Had a lovely breakfast with possibly the best coffee I have had in the UK."
"The food is amazing as always but the staff very miserable and unfriendly."
"Love the mushrooms on toast but it wasn’t great last time."
Cons:
"Love this cafe and usually it doesn’t disappoint for brunch. Today however I was very disappointed. Ordered the French toast item and sadly it was way off the usual high standards."
"We ordered 2 pancakes with bacon and maple syrup. There was pretty much no maple syrup on them."
"I always loved going to windowbox cafe, specially I adored toasted banana bread, but the last time I went the recipe was totally changed, banana bread was bit burnt."
"The pancakes I ordered were not good at all, they literally felt like a rubber."
"In here now, very disappointed with salad, had chicken skewers, hummus, salad and pitta, l asked for no pitta and extra salad in place, my salad consisted of mixed leaves, couple slices of cucumber and celery, it was half size of friend's."
Customer Service
Pros:
"Customer service was great and the staff were really friendly."
"Staff are varied. Seeing the same faces. Done greet with a smile & hello & others don’t acknowledge at all."
"The staff here are very welcoming and friendly, seem very eager to go above and beyond to supply you with a great experience."
"Lovely to be back at The Windowbox again for a leisurely Sunday brunch. Today, instead of the perfectly poached eggs on granary toast with crispy pancetta on the side, I just couldn't resist the deliciously light banana bread served with Greek yoghurt, blueberries, walnuts and honey. As ever, staff were friendly and efficient."
Cons:
"The food is amazing as always but the staff very miserable and unfriendly. Not all, we did have a smile from one of the young ladies but generally felt uncomfortable."
"Great food, but really poor customer service. Front house staff look like they would rather be somewhere else."
"Very disappointing visit today was told to wait outside with my dad until free table. 2 people after us then went in, and 3 tables left but the young waitress with blonde hair must have forgotten us."
"The breakfast items and the drinks were pleasant, however my experience was marred by the events that happened on the table next to me."
Atmosphere and Decor
Pros:
"The seating area at the back is quite nice."
"The open front and outdoor seating give it a very nice atmosphere."
"The atmosphere is great but the food even better. Consistent each time."
"The vibe inside is beautiful. I particularly love sitting in the 'greenhouse' bit round the back, the natural light is really something."
Cons:
"It can get very busy (which isn’t a bad thing) so make sure to get there early, staff very attentive and helpful."
"Waited over 25minutes for a table as they were super busy. Staff were friendly and working solid."
"Very disappointing visit today was told to wait outside with my dad until free table."
"The worst attempt at being 'COVID-19 safe' I've seen. Lots of tables in use and seemingly no changes made for COVID-19, no distancing."