The Grove Reviews Summary

Service

Pros:

• "Brilliant atmosphere and staff so helpful."
• "The food delivered in a friendly and timely manner and tasted good."
• "Though atmosphere was brilliant and staff were all very friendly."
• "The staff made me feel welcome and oli m served us. He was fantastic!"
• "We've got served by Gynette and Dan and they were both very attentive."
• "The staff were amazing from start to finish."
• "Our waitress was melissa and she was really good, helpful and tentative to all our needs."

Cons:

• "The service has taken a turn for the worse it is almost laughable."
• "The service was incredibly slow (took over an hour before food came out)."
• "Table service friendly but a little slow when busy."
• "Staff very desperate to do the minimal."
• "The service was incredibly slow."
• "An extremely rude manager told us we were causing him a headache when we asked to order after a long wait."
• "Service was really awful, quite unfriendly."

Food Quality

Pros:

• "The food was excellent (Vegan Wellington, fish n chips, vegan burger)."
• "The food is always amazing."
• "The food was delicious and good value for money."
• "Food was excellent and the service was perfect, relaxed and prompt."
• "The rest of the food was delicious, especially the meringue Eton mess. Yummy"
• "Roast dinner delicious, great portion and the hugest yorkie pud I ever did see."
• "The sausage & mash & fish & chips were excellent."

Cons:

• "The menu has barely changed and the meat in my burger on Friday night resembled something I would get in a Big Mac: two thin patties that managed to be simultaneously dry and undercooked."
• "The rice was COLD and, as you can see in the photo attached, it was a tiny portion!"
• "The pork belly was super dry and not like a real pork belly."
• "The coconut rice pudding was cold, tasteless and pretty rubbish."
• "The 'katsu' sauce tasted like chip shop curry sauce. It was not katsu flavoured."
• "Food grossly overpriced for what you get."
• "The food quality was poor and inedible."

Ambience and Facilities

Pros:

• "The garden area is wonderful and excellent for families."
• "Good beer selection and excellent outside space with lots of cover for when it inevitably rains."
• "It’s got a massive garden which is great in the summer."
• "Had a really great evening in The Grove, nice atmosphere, great music too."
• "Really lovely Garden pub."
• "The drinks are all fair prices."
• "One of the best pubs in Surbiton."

Cons:

• "Needed wasp catchers in the garden as we had to come in as there were so many."
• "We were also placed right next to a load of smokers and wasn't a very pleasant experience at all."
• "Car parking is super painful."
• "The place was noisy despite not being that busy."
• "I really wish smoking and vaping isn't allowed, as it smells bad."
• "The eating areas were covered in cigarette smoke."
• "Can be very noisy inside due to wooden floors and high ceilings."

Value

Pros:

• "Good value for money."
• "The pub was very good for allergens and the food was lovely!"
• "Drinks reasonably priced."
• "The portions were huge and some of the best wings I've had yet!"
• "Reasonable prices too (for Surbiton!)."
• "Lovely good food, not exorbitant prices."
• "Considering the generosity of the protein and a good amount of vegetables I think it's great value too."

Cons:

• "Expensive, slow, and not very nice."
• "The price of the food and the pints are not cheap and we expect at least that you have friendly staffs."
• "Food grossly overpriced for what you get."
• "The bill came to a whopping £52. Turns out the cokes alone came to almost £8 and they add service charge automatically to the total bill."
• "For near enough £20 a plate….I expect better."
• "Food tends to be pretty expensive and inconsistent."
• "Paid £16 for a small burger which was over cooked and more suitable for child not an adult."