The Manor Reviews Summary

Service

Pros:

• "Great service, really good food and a very friendly and safe environment all round."
• "Staff were attentive but not overly fussy."
• "Staff very friendly and attentive. Experience much improved from last visit 6-12 months ago. Will definitely return."
• "The service from the young lady who served us was very good."
• "The bar staff are knowledgeable and friendly (big shout out to Chloe!)."
• "Staff really friendly was asked if we wanted the music changed."
• "The staff are not only efficient but also genuinely caring and attentive."

Cons:

• "We eventually got our starter 50mins after our booked time."
• "Once the mains had FINALLY arrived they were either wrong, missing something, freezing cold or dry."
• "The overall service was shocking. Had a party of 10, orders were taken, starters arrived quickly, but 2 hours later we were still waiting for the mains."
• "Had to ask for someone to take our order!"
• "The manager wasn’t even bothered to come down to discuss the matter at hand."
• "An extremely long wait (nearly an hour on a midday lunchtime, when they weren't even busy) for a very basic meal."
• "Prices okay...Service poor.very slow. Had to wait nearly an hour for main course."

Food Quality

Pros:

• "Food was excellent. Very extensive menu."
• "Had Sunday breakfast and it's good. Quality sausages, quality bacon and decent eggs, good strong coffee."
• "The food was way beyond our expectations."
• "The food was truly excellent with two great dishes tasted and enjoyed."
• "Chicken skewers and Halloumi fries are so delicious and I would recommend it for sure."
• "Both myself and my partner enjoyed our meals that were well cooked and served well."
• "The whole meal was superb from the starter to the dessert."

Cons:

• "Food not great its pub food at restaurant prices."
• "The roast potatoes looked like they had been cooking for hours (burnt and very greasy)."
• "Thai curry serviced with popadoms - confused? This is a different cuisine."
• "The crab croquettes to start which were relatively expensive and pretty bland."
• "Food cold and undercooked and tasteless very small portions for the price."
• "When the food arrived it wasn't hot, vegetables were over cooked, my 'Gourmet' burger was like something you would get at a burger van!"
• "The food was awful tough beef, burnt Yorkshire puds, very strange looking and tasting stuffing, powdery tasting roast potatoes."

Atmosphere & Decor

Pros:

• "Very nice place, and they do a very nice hot chocolate, was lovely seeing lovely cute dogs in there, a very relaxed and cosy place."
• "Lovely refurb since our last visit, colours are warm and inviting."
• "Nice pub with a local / homely vibe."
• "The Manor's design and decor create an inviting space that balances traditional charm with modern comfort."
• "Right on the road so you can't miss it. Traditional interior with open gas fire to warm the atmosphere on a cold evening."

Cons:

• "Decor is a little tired and the toilets could do with a bit of a polish!"
• "The decor and windows were tired and dirty, floors dirty."
• "Very noisy in the morning rowdy kitchen staff under our bedroom window, doors slamming people banging and running up and down the stairs."
• "The toilets showed a dirty establishment that needs a total revamp."
• "Food average |Service good the staff serving are very friendly the management don’t seem to do anything to back them up |What’s happened to the home cooked chips these need to go back on the minimal menus |Needs a refurb the inside is starting to look tatty especially the soft seating."

Value for Money

Pros:

• "Good value for money. We had an early evening meal and a drink."
• "Drinks were very good value."
• "The meal for 4 including drinks but excluding my expensive crab starter came to around £16 per head which is great value in this day and age."
• "Lamb dinner on Easter Sunday for £10.99, what better value could you ask for."
• "Went to the manor for food today, march 15th we took advantage of the 2 meals for £12 amazing value for money and the portion size really surprised us."
• "We went tonight (Friday evening) around 7pm and had the 3 courses for £15.99 which was really good value."

Cons:

• "Food not great its pub food at restaurant prices."
• "At £10.99 it was not good value for money and it wasn’t a nice meal."
• "Over priced and under performing."
• "What have you done to the breakfasts? Why try and fix what wasn’t broken! Not going again, £11 for a large full English, no chance."

Management & Staff

Pros:

• "Staff were lovely, the girls behind the tills can't be faulted."
• "Lovely experience. Jordan, bar manager, was absolutely sensational looking after myself and the wife."
• "The two waitresses were lovely and hard working, keeping busy throughout, their lovely smiles and friendly attitudes made the night all the better."
• "Staff are very pleasant and helpful but more importantly the food was lovely, hot, fresh, nicely good and good quality ingredients."
• "Staff were all young, cheerful and helpful."
• "The staff are lovely and nothing is too much trouble."
• "The staff were extremely friendly and helpful."

Cons:

• "The manager wasn’t even bothered to come down to discuss the matter at hand."
• "The manager just didn’t care and wasn’t bothered at all and had no customer service."
• "The service staff were pleasant, but very undertrained in customer service and not on the ball at all."
• "However, the landlord was conspicuous by his absence. He seemed to do nothing to support his staff or explain to customers what was happening."
• "The manager was EXTREMELY rude! He didn’t care about anything we had to say!"
• "The manager HADN’T given us a refund he had charged us all AGAIN!!"
• "After 45 minutes the manager was shouting at me telling me it was my fault as the customer for booking a table for that time!"