Halfords Autocentre Hendon Reviews Summary

Customer Service

Pros:

• "They're always kind, polite and honest."
• "Great service and carried out the work professionally and on the day I requested."
• "Very nice, friendly staff, especially James who was most helpful."
• "The only positive thing was the 2 nice friendly smiley gentlemen Mr LEE and MR Ian. They should be the managers not the others."
• "The team were very friendly and professional. They spoke clearly and confidentially of the process and how long it would take."
• "Customer service was flawless."
• "The young lady Front of house Nita was so welcoming, helpful and extremely knowledgeable."

Cons:

• "Some of the staff are so rude in this Halfords Autocentre."
• "I found the manager to have no customer service skills at all. I actually found him quite rude."
• "Customer service were non-existent, and rude to say it's my fault for these issues."
• "Customer service very arrogant in person and over the phone not helpful at all they get their job description and responsibilities fundamentally wrong."
• "The attitude from the mature staff was rude and obnoxious."
• "Service levels fallen off a cliff since I last visited. Receptionist rudely ignored me."
• "They are very slow in this place, poor attitude, the manager thinks he’s the king of the world by taking his time."

Booking and Scheduling

Pros:

• "Booked in for MOT - easily done online. Turned up on time, car taken in straight away and MOT done as quick as it take to get through all the checks."
• "Booking system online was easy."
• "Very easy to book online, with slots available the same/next day."
• "Super easy to book online, got a cheaper rate by paying in advance £35 for MOT, booked my time slot."
• "I’m really impressed with how simple and quick it was for me, from booking my vehicle in online to picking my car up after the MOT had been done."
• "MOT booked months in advance. Text received the day before as a reminder. From the drop off to the collection of my car it was smooth, prompt and hassle free."
• "Every aspect of the process was smooth and easy, making the booking, getting suitable slot, staff at the branch are first rate and I had a very good feel for their honesty and professionalism."

Cons:

• "I dropped my car off for an MOT at 8:30am in the morning. Instead of receiving a call telling me the MOT had been completed, I had to call the garage 2 hours later."
• "Service was not done as per the time agreed by the technician when the car had been dropped off."
• "Left my car at 12.30, returned at 4.50pm, was told they hadn't even looked at my car."
• "I eventually waited until 4:30pm for the car to be ready."
• "Booked and paid an appointment for tyres to be fitted at 0800... The confirmation email told me to arrive early for my appointment. Only problem is they don’t open till 0830 and no one turned up till 0900."
• "I booked an MOT appointment and received email and SMS confirmation it had been booked at a specific time. I turned up to be told bluntly that it had been booked earlier in the day."
• "Booked for 4:50, arrived at 4:40, the garage refused to take the car in for MOT."

Quality of Service

Pros:

• "I trust Halfords Autocentre HENDON London NW9."
• "Honest centre, ordered the wrong tyres. They not only fitted the correct ones but arranged for head office to refund the difference."
• "They took the car in straight away, no waiting around as expected in some MOT centres."
• "They are very thorough and fair for MOTs."
• "The staff that completed the work on my car were helpful and made me feel they had my best interest at heart."
• "These guys performed a free repair check on my car and they went over and beyond to check all parts on my car."
• "Had 4 tyres fitted, very quick and professional, best price I found for a full set of 4 GOODYEAR ASYMMETRIC 5 included everything fitting disposal and balancing."

Cons:

• "The small savings were not worth the difference in the quality of service."
• "Free checks are a scam!"
• "Booked for MOT and full service. Done the MOT but the full service wasn't full at all."
• "The technician also grinded the alloy instead of cleaning it properly."
• "I needed two new front tyres for my car. Once these were fitted, I checked the works and found that the weights used to balance the wheels were not stuck on properly and fell off."
• "Had a service here and a couple days after. Heard a rattling noise when I was driving, after investigating found out the noise was coming from the air filter."
• "Worst garage ever I would advise any one not to get there service or car fixed in this place went in for a normal service and they damage my sump."