Autumn and May Reviews Summary

Customer Service

Pros:

• "Incredible customer service when we went in to try on some wedding rings."
• "The customer service couldn't have been better."
• "They did an excellent job, super friendly customer service and the jewellery looked fab."
• "The customer service was fantastic from going in to discuss initial ideas to ring collection."
• "Such excellent customer care and service always given at Autumn and May."
• "Amazing customer service."
• "The customer service is excellent. They really take the time to get to know your needs and treat you like an individual."

Cons:

• "Only downside is that the last repair ended up £20 higher than quoted and there was no call/confirmation requested on the additional work, only expectation to pay."
• "The pieces were much smaller than anticipated (no indication of what size was given on the website), the clasp on necklace broke on first wearing and after sales attitude was appalling."
• "Communication was poor and service was not what I expected after seeing so many good reviews."

Quality and Craftsmanship

Pros:

• "Autumn and May has a fantastic range of high quality jewellery."
• "Superb jewellers with a wide range of unique and beautifully crafted pieces."
• "The workmanship is first class, better than similar I have had done elsewhere."
• "Amazing service took some of my vintage Tiffany stuff to be altered and a ring that needed resized from beginning to end the craftsmanship was excellent well done very professionally done very friendly."
• "They always had unique collections; they made me a gorgeous White Gold floral engraved wedding band."
• "The quality is very good."
• "The quality is superb and the design of their jewellery is very elegant."

Cons:

• "Also, the pendant isn't hallmarked..."

Price and Value

Pros:

• "The price itself was super reasonable, unlike the high prices other brands charge to resize."
• "Our rings are beautiful and were excellent value."
• "Very reasonably price."
• "They’re also very well priced! Would recommend them to everyone!"
• "Their prices are very competitive and I am always amazed by the workmanship."
• "Really kind and friendly staff and such a reasonable price I couldn't believe it!"
• "Their quotes were also highly competitive compared to other jewelers I considered."

Cons:

• "The price was not a cheap deal, but I am not convinced with cheap pricing. It wasn't too expensive as well. So it was exactly the price I could afford."
• "Some items are more expensive than others."

Product Range and Uniqueness

Pros:

• "Autumn and May is the place to go if you want something a little bit different."
• "The shop have some very reasonably priced stunning jewellery, and a great selection of various individual designer stuff."
• "Beautiful, quirky and unique, Autumn and May have an incredible range of jewellery."
• "Their Jewellery has a WOW on it, some cool designer made (I mean wearable, not alien type) stuff, loads of one-off items in display, which make your Jewellery unique forever."
• "A brilliant Designer Jewellery boutique with best culture, right in Greenwich."
• "The intricate and unique design of the jewellery makes key pieces a perfect gift for your loved one."
• "Autumn and May are a delightful local jewellers where we have always been able to find interesting and elegant designs."

Cons:

• "I purchased a necklace for my wife and it got held up in shipping by the post office."