Marks and Spencer Reviews Summary

Customer Service

Pros:

• "Exceptional Customer Service!!"
• "The service was truly exceptional by staff member name[ MIHAELA]."
• "The staff were super helpful and friendly."
• "Fantastic service from Cheryl the manager in the furniture department."
• "I received great customer service from a lady named Paula in the lingerie department. She went above and beyond to accommodate my needs."
• "CHARMAINE an excellent staff member at westfield shepherd's bush helped us choose the best fitting suits and was also very caring, polite."
• "They were very helpful, specifically jay in the suit area he done everything for me. Absolute star!!!"

Cons:

• "The ladies badge read Tamara and her tone was exuberantly patronising."
• "Very disappointed with M&S as I love their jeans and always get them from here however their staff are a completely different story.. They do not have solutions if you have an issue."
• "The staff are hanging around talking about the customers instead of offering help."
• "There's a staff member on the check out area in the food section who is incredibly racist."
• "The Marks and Spencer staff was racist and rude and it's not the first time it happened."
• "Terrible Service and Poor Communication!!"
• "Utterly disgraceful... I was beyond disgusted with the customer service."

Store Layout & Selection

Pros:

• "Lovely store, well laid out and lots of choice."
• "Its a massive store that has everything including a restaurant to have a nice meal or high tea with friends."
• "Visited while in Westfield Shopping Centre. Lots of choice over the floors."
• "Amazing shop. They have all departments from home, women, kids and food."
• "This M&S located in one of the biggest if not the biggest shopping mall in England is also the biggest or largest in the area."
• "Great shop without doubt! Helpful staff, wide rage of mid-priced products, lovely food hall."
• "A great range of foodstuffs, including a bakery and take-away. Clean and bright: always a pleasure to visit."

Cons:

• "The clothes are either old lady boring or teenager tacky. Get your act together M and S how hard can it be."
• "The clothing department is always a bit dirty and untidy."
• "Sadly there was a poor selection of sizes in the items I was looking for."
• "No common sizes in store to try on. What is the point of shopping in store if these are not available."
• "The shoe department doesn't carry much stock, which means a lot of ordering online."
• "Very poor selection of sizes in the men's suits department."
• "Store beautifully laid out but sadly lacked larger sizes of socks and other items."

Food Quality & Options

Pros:

• "The food in Westfield shepherd's bush M&S was lovely, nice and fresh."
• "The Food hall was very impressive. With all of Mark's and Spencer usual food products including a hot buffet, hot roast chicken oven etc."
• "Good supermarket with a lot of prepared food."
• "Love the M&S supermarket in the basement of the store. So convenient and has the basics plus lots of quick food options if you want an on-the-go meal."
• "The food is a good quality, even the bread which is so yummy."
• "My family members love this Viennese All Butter Biscuit Selection."
• "A good ole favourite for essentials. Food selection and quality is one of the best on the high street."