Searcys at The Gherkin Reviews Summary

Service

Pros:

• "Staff were friendly, attentive and quickly to bring our drinks."
• "Staff was professional, very accommodating and knowledgeable with dietary requirements, much more so than many other restaurants."
• "The service was excellent and all the staff were very attentive."
• "Service top class. Food was delicious. Staff was very friendly and professional."
• "The service was awesome."
• "Fantastic food and great friendly service topped off with amazing views."
• "Delicious food and brilliant service."

Cons:

• "Despite reminding the waitress over five times, I never received my dinner."
• "The staff refused to move us because they said it would not be fair to other diners who arrived before and who also would like to sit near the window."
• "We asked for the service charge to be removed and there was a discussion between the server and a suit like we had asked for a free meal."
• "Absolutely terrible and repulsive service."
• "Very unprofessional and rude."
• "Really disappointed from this place. We came 8 minutes late and they won’t let us in because they say kitchen is closed."
• "Service was below average."

Food Quality

Pros:

• "Food looks great, stems from decent products and is tasty."
• "All three courses were absolutely stunning."
• "The food was all delicious and nicely presented."
• "The smoked salmon starter was equally delicious, which is saying something as I don't usually like smoked salmon."
• "The food is really excellent too. Had an unbelievable shepherds pie - not the sort of dish you would expect but one of the best I have ever had."
• "The food was excellent and you could tell that the ingredients were very good quality."
• "The food was fantastic."

Cons:

• "Roasted heritage beetroot? Tasted boiled. Triple cooked truffle cooked chips? Wet, untruffly and without crisp or crunch."
• "The roast dinners... sadly so disappointing. The potatoes, awful, dry. Beef, over cooked, chewy. Chicken was SO DRY!"
• "The entrees of lamb and sole were bland and they do not debone the fish."
• "Food that should have been served hot were not piping hot, and it was almost cold for some dishes."
• "The food portions were tiny and everything tasted quite bland- even dessert!"
• "Food quality wise was quite disappointing as it was just average… the Sirloin steak we ordered was dry, poor quality cut of meat."
• "The duck starter was more like 3 slices of ham."

Ambiance and Venue

Pros:

• "Lovely ambiance, took my breath away when we got to the top!"
• "The view was awesome."
• "The view is very special and all in all a very nice experience."
• "Great venue, stunning views, really friendly and professional staff."
• "The views are superb."
• "What a view over London."
• "The view from The Gherkin was even better."

Cons:

• "It’s very noisy with the bar above the restaurant."
• "The room needs a serious refurbishment."
• "Not much in terms of decor or ambience."
• "Inappropriate music and WAY too loud for a restaurant of your calibre."
• "We came there to eat romantic dinner but it was far too loud! We barely could hear each other. And also windows were a bit dirty so the view wasn't the best."
• "Shame several of the panels are discolored / hard to see out of."
• "The atmosphere was similar to something you would experience at a high street restaurant, I.e.loud, noisy and not personal at all."

Value

Pros:

• "It’s also more reasonably priced too."
• "The prices really aren’t that bad given the location and high end factor of the restaurant."
• "Definitely good for the price we paid."
• "Very reasonable prices for the set menu and the main dishes were fabulous."
• "Awesome experience facilitated via a Buyagift discount! Totally worth it for what I paid."
• "It is indeed on the expensive side, but for some celebration it may worth it."
• "The price range also very good."

Cons:

• "The bill was wrong as they forgot to substitute the deposit."
• "It’s a bit on the pricey side but you kinda expect that when you go to the gherkin."
• "Wine prices are eye wateringly overpriced."
• "So disappointed. We went for a special Christmas dinner with our friends and the food was terrible and massively overpriced."
• "Great views, but unfortunately the food was tasteless (vegan menu) and service was super slow, also the portions were very small."
• "Pretty underwhelming for £47 for 2 courses."
• "Food was nice but overpriced as were the cocktails."