Address: 37 The Mall, Luton, LU1 2LJ, United Kingdom
Phone: +441582412636
Rating: 3.8
based on 488 reviews.
Parking
Pros:
"Parking is plentiful and spaces good in the weekdays."
"Paid parking car park. Wheelchair accessible."
"Parking is relatively cheap and on Sunday's it's only £1."
"Parking is also not a worry, especially cheaper on weekends."
"Paying for parking was easier for those paying by card."
"There's a car wash in the parking area and they offer free parking if you buy one of their premium car wash range."
"Parking man who came to fix barrier when it got stuck had his mask on his chin while he handed out parking tokens."
Cons:
"The car parking is awful! Could do with a large extension and some well known restaurants to bring some life to the area."
"Not much parking available on levels 2 & 3 so parked on level 4."
"Parking is expensive but if you use the Power Court parking area opposite the rear entrance it's only 80p an hour though no coins accepted."
"There are very little family parking spaces in the main car park."
"The car park stinks of rats and mould, the smell can be very overwhelming."
"Car park V busy as was the mall itself."
"Firstly one of the multi-storey car parks was closed and the other was full. Very annoying. Couldn't find anywhere to park and ended up quite a way away."
Accessibility
Pros:
"Wheelchairs are accessible at the entrance of the Mall and every shop has wheelchair access."
"Wheelchair n stroller accessible on all levels."
Cons:
"The parking is not disconnected for disabled users and it only serves for disabled drivers only."
"The bus stop is very far away from the station which really prevents me from going to shopping."
Shopping Experience
Pros:
"Our visit to the Mall in Luton was pleasant enough obviously it was quiet being a Wednesday morning and getting around the shops we wanted to visit were easily accessible and not crowded, there is an excellent range of shops here."
"Very big size mall with all major and small chain of stores like LIDL, Tesco, H&M, JD, New look etc are present in the store."
"The Mall Luton is visited by millions every year and is home to over 100 stores under one roof, including a range of independents alongside major high street brands."
"Luton in door market has some great shops inside plus some really nice places to eat offering different types of cuisines from different nationalities."
"But it still has a good selection of mall-type shops, an under-cover market and various eateries."
"The mall has a number of food and beverage options, such as cafes, fast food outlets, and restaurants."
"The Mall Luton features a range of retail stores, including high-street fashion brands, electronics, beauty and cosmetics, home goods, and more."
Cons:
"Not the worst mall, but it’s boring. There isn’t even a Zara?"
"Its losing shops at an alarming rate and anything that moves in is of inferior quality."
"Most big brand names such as M&S & Debenhams have gone, leaving the mall with multiple jewellery stores, food shops, sports shops & phone stores."
"However if you want something upmarket, quality food or spend a day shopping then this certainly isn't the place to go."
"Unfortunately the Mall is nothing like it used to be. Growing amount of units becoming vacant."
"Luton's Mall has dropped in standards for losing the best named retails over the years and has no high street brand names this is sad for such a town with great history."
"Shop wise there isn't an awful lot of choice."
Cleanliness and Maintenance
Pros:
"Very clean, tidy and secured place to shop."
"Clean areas, I always see the maintenance staff walking around making sure it's clean."
"The ladies toilets has had a makeover it was very clean and even had fresh flowers!"
"It has plenty security guards to keep you safe and the cleaners are always active the toilets are clean and so is the building in general."
"The place is always very clean and plenty of hand sanitizer stations available and also a water machine is available as well to top up your water flask as well."
"Clean and welcoming, great car park."
Cons:
"Their bathrooms is what disgusted me the most, let's just say that they don't know the meaning of hygiene..."
"The main toilets are always busy and the family changing area can be very stinky and dirty."
"There is a strong smell of rat urine in the attached carpark."
"The interior is old and tired, and could do with a lot of work."
"The toilets are always dirty with a bad smell; it's just too nasty to use sometimes."
"There are lots of dirty places which I believe need to be cleaned up, but the shopping centre is much better."
"Seriously needs a deep clean, lick of paint and a serious upgrade."
Safety and Security
Pros:
"There are ample of security officers and mall staff to look after you."
"The Mall Luton offers amenities to enhance visitors' experience, including clean restrooms, seating areas, and baby changing facilities."
Cons:
"Environment feels unsafe and intimidating."
"Security inside can sometimes be extremely rude for no reason which is off-putting as well."
"It’s Luton. So visiting here without an armoured vest always feels like living dangerously."
"Being the centre of Luton is difficult at the best of times but with the amount of drunks and addicts loitering about drags it down."
"Only saw two security staff and they walked straight past the large group of rowdy men blocking half of the walkway, with no comment."
"Its just a ghastly place to be."
"But however this mall has bad crime rate and a lot of people get robbed in it."