The Mall Luton Reviews Summary

Parking

Pros:

• "Parking is plentiful and spaces good in the weekdays."
• "Paid parking car park. Wheelchair accessible."
• "Parking is relatively cheap and on Sunday's it's only £1."
• "Parking is also not a worry, especially cheaper on weekends."
• "Paying for parking was easier for those paying by card."
• "There's a car wash in the parking area and they offer free parking if you buy one of their premium car wash range."
• "Parking man who came to fix barrier when it got stuck had his mask on his chin while he handed out parking tokens."

Cons:

• "The car parking is awful! Could do with a large extension and some well known restaurants to bring some life to the area."
• "Not much parking available on levels 2 & 3 so parked on level 4."
• "Parking is expensive but if you use the Power Court parking area opposite the rear entrance it's only 80p an hour though no coins accepted."
• "There are very little family parking spaces in the main car park."
• "The car park stinks of rats and mould, the smell can be very overwhelming."
• "Car park V busy as was the mall itself."
• "Firstly one of the multi-storey car parks was closed and the other was full. Very annoying. Couldn't find anywhere to park and ended up quite a way away."

Accessibility

Pros:

• "Wheelchairs are accessible at the entrance of the Mall and every shop has wheelchair access."
• "Wheelchair n stroller accessible on all levels."

Cons:

• "The parking is not disconnected for disabled users and it only serves for disabled drivers only."
• "The bus stop is very far away from the station which really prevents me from going to shopping."

Shopping Experience

Pros:

• "Our visit to the Mall in Luton was pleasant enough obviously it was quiet being a Wednesday morning and getting around the shops we wanted to visit were easily accessible and not crowded, there is an excellent range of shops here."
• "Very big size mall with all major and small chain of stores like LIDL, Tesco, H&M, JD, New look etc are present in the store."
• "The Mall Luton is visited by millions every year and is home to over 100 stores under one roof, including a range of independents alongside major high street brands."
• "Luton in door market has some great shops inside plus some really nice places to eat offering different types of cuisines from different nationalities."
• "But it still has a good selection of mall-type shops, an under-cover market and various eateries."
• "The mall has a number of food and beverage options, such as cafes, fast food outlets, and restaurants."
• "The Mall Luton features a range of retail stores, including high-street fashion brands, electronics, beauty and cosmetics, home goods, and more."

Cons:

• "Not the worst mall, but it’s boring. There isn’t even a Zara?"
• "Its losing shops at an alarming rate and anything that moves in is of inferior quality."
• "Most big brand names such as M&S & Debenhams have gone, leaving the mall with multiple jewellery stores, food shops, sports shops & phone stores."
• "However if you want something upmarket, quality food or spend a day shopping then this certainly isn't the place to go."
• "Unfortunately the Mall is nothing like it used to be. Growing amount of units becoming vacant."
• "Luton's Mall has dropped in standards for losing the best named retails over the years and has no high street brand names this is sad for such a town with great history."
• "Shop wise there isn't an awful lot of choice."

Cleanliness and Maintenance

Pros:

• "Very clean, tidy and secured place to shop."
• "Clean areas, I always see the maintenance staff walking around making sure it's clean."
• "The ladies toilets has had a makeover it was very clean and even had fresh flowers!"
• "It has plenty security guards to keep you safe and the cleaners are always active the toilets are clean and so is the building in general."
• "The place is always very clean and plenty of hand sanitizer stations available and also a water machine is available as well to top up your water flask as well."
• "Clean and welcoming, great car park."

Cons:

• "Their bathrooms is what disgusted me the most, let's just say that they don't know the meaning of hygiene..."
• "The main toilets are always busy and the family changing area can be very stinky and dirty."
• "There is a strong smell of rat urine in the attached carpark."
• "The interior is old and tired, and could do with a lot of work."
• "The toilets are always dirty with a bad smell; it's just too nasty to use sometimes."
• "There are lots of dirty places which I believe need to be cleaned up, but the shopping centre is much better."
• "Seriously needs a deep clean, lick of paint and a serious upgrade."

Safety and Security

Pros:

• "There are ample of security officers and mall staff to look after you."
• "The Mall Luton offers amenities to enhance visitors' experience, including clean restrooms, seating areas, and baby changing facilities."

Cons:

• "Environment feels unsafe and intimidating."
• "Security inside can sometimes be extremely rude for no reason which is off-putting as well."
• "It’s Luton. So visiting here without an armoured vest always feels like living dangerously."
• "Being the centre of Luton is difficult at the best of times but with the amount of drunks and addicts loitering about drags it down."
• "Only saw two security staff and they walked straight past the large group of rowdy men blocking half of the walkway, with no comment."
• "Its just a ghastly place to be."
• "But however this mall has bad crime rate and a lot of people get robbed in it."