Address: 21-22 Maiden Ln, London, WC2E 7NA, United Kingdom
Phone: +442073797917
Rating: 4.4
based on 527 reviews.
Atmosphere & Decor
Pros:
"Fantastic selection of beers from all around the world, prices are decent for convent garden, very cool atmosphere."
"Really interesting interior, good selection of beer and lots of atmosphere."
"This place is huge with so many different areas and places to sit - you could be excused for getting lost."
"Great atmosphere and variety of drinks."
"Interesting interior - spread over three levels - with lots of copper piping on show."
"It's like a TARDIS as it's so enormous inside compared to outside."
"Seating on three different levels, an open central atrium, many booths, warren-like layout, copper handrails, fittings and wrought iron staircases, beer bottles lining the walls in lighted glass cabinets, subdued lighting. Great atmosphere."
Cons:
"I just found it too busy, too loud and not overly clean."
"It has really nice tudor decor but is a little bit dark downstairs."
"Ambience a bit too dark, but great bar to visit & socialise in."
"The inside felt a little dark."
"It's really dark and has steps, I nearly became a cropper twice!"
"The music was unnecessarily loud. No amount of shouting made me or others hear."
"It's almost always very busy and very noisy, it can be difficult to hear your friends!"
Service
Pros:
"Table service by Connor topped it all off."
"The staff is amicable and friendly. Connor was very hospitable and cool."
"One particular girl who saw our empty water bottle on the table and took it away and filled it up. She was lovely."
"Staff were polite, efficient, friendly and helpful."
"Very good customer service. The lady who seems to be security is actually helping people find seats and makes them feel really welcome."
"Service was however great and very efficient! Table service and quick food delivery!"
"The staff were so welcoming and extremely helpful."
Cons:
"The service was awful."
"Your staff need to learn how to speak to people, crazy behaviour."
"Aggressive and threatening security."
"The manager was equally rude and arrogant."
"The pub itself seemed nice but it was let down by horrendous door staff."
"Very disappointed in the treatment we received by the hostess when checking in for our reservation."
"The manger with red hair was extremely rude, we were loud at one moment and she tried to kick us out however the security were unbelievable and fair play to both girls on security."
Food & Drinks
Pros:
"Crisp and light Temple larger is very good."
"The house porter is nice, and it's a large space on multiple floors."
"Good selection of Porterhouse’s own beers and a nice outside space."
"The home brewed pints are some of the nicest I've ever tried."
"Small snacks are tasty."
"Great range of beers and craft beers. And food was lovely! Can't wait to return."
"The pizza is 10/10. Damn. Simply amazing in the best of ways!"
Cons:
"Beezer... only thing missing is a good Guinness..."
"Only downside is the food which is inconsistent and fairly average."
"The food was tasty but the burgers were well done and dry even though we asked for medium."
"5 out of 5 for ambiance, service and beer variety. In comparison the food was a bit of a let down."
"We Ordered the porter house burger, unfortunately the burger was very very dry overdone and so were the chips."
"Terrible food! Asked for medium rare burgers and, after being assured they would come that way, was delivered with an overcooked piece of shoe leather."
"Food was average. We had the platter. It was a bit oily and low quality."
Location & Accessibility
Pros:
"Location is great - a short walk down the hill from Piccadilly Circus."
"A stone's throw from the market halls of Covent Garden."
"This is a great pub experience in London. It is surprisingly big on the inside (compared to seeing from the outside)."
"All within a 3min walk from Covent Garden."
"Great location near the heart of the action."
"Quick friendly service and reasonable prices in location close to covent gardens."
"Not on a main street so worth the extra little effort to search out."
Cons:
"Was told we couldn't stand outside after we brought our drinks out."
"The outside area is always busy and not enough seating."
"Only thing I don’t like is that it closes really soon, even on weekends!"
"Over 21s policy though, so not family friendly."
"If you have mobility problems, it would be best to sit outside as the place is full of stairs."
"It was 6pm on a Sunday and they didn't have any more draft beers though."
"Kitchen shut early which was not well communicated."
Cleanliness & Maintenance
Pros:
"Depending on where you end up sitting it can be a bit of a trek to the toilets but at least they are clean and a good size for the number of people present."
"Visited during social distancing measures and it was well organised."
"It was really clean and tidy to."
"Lovely atmosphere and amazing to be able to sit outside with a few heat lamps for added comfort."
"I don't know a pub this large manages to exist in crowded Covent Garden, but even on the busiest evenings you should be served quickly and find a seat."
"The foods are also terrific and satisfying."
"Servicing is very quick. I didn't wait even 2 min to make an order. Also staffs are extremely welcoming and friendly."
Cons:
"Cut my finger when grabbing a stool in a glass piece left on the chair... and really dirty toilets, no paper towels, toilet roll had to be manually rolled out which meant constantly touching the plastic dispenser (surely not hygienic)"
"They served us expired beer that had been gone off for a while as it smelled and tasted sour."
"The gents toilets were disgusting. Genuinely awful. Awash with pee."
"Only downside is staff forgot to bring cutlery and condiments. When I got the cutlery there was no knives."
"The beef was chewy, and lacked taste, the roast potatoes were dry along with overcooked tasteless veg!! Plus it didn't taste fresh!!"
"While Id recommend the Ale and Steak Pie, the Sheperds Pie (despite being listed as one of the greatest in London) was just... meh."