Halfords - Livingston Reviews Summary

Customer Service

Pros:

• "Met by Kyle who was very welcoming and friendly."
• "I was very happy with the service I received from Hazel in store."
• "Brilliant service from Halfords Livingston. Karen was v helpful in checking which radio would fit car and Michael was in touch, keeping me updated on order and then did a great job of fitting."
• "Experience was fantastic collected my new bike and was informed that a scratch had appeared and Halfords team offered me £30 free accessories."
• "Use Halfords on many occasions and every time I shop in Livingston store the staff go above and beyond no matter if it’s a purchase or enquire."
• "Such a quick response from a friendly, helpful employee - highly recommend Michael."
• "Great customer service, easy to talk to, friendly, gave us great advice."

Cons:

• "The in store stock of auto finesse is laughable."
• "All in all a rotten experience in halfords Livingston, I will not be buying so much as an air freshener from that place ever again."
• "Still waiting for a refund after 34 days when I was told it would take 10 days."
• "Dilapidated and unwelcoming store. Very poor customer service and a manager that couldn't care less."
• "Booked in for bike assessment to be met with an assistant barking at me how she could only look at my bike I’d need to take elsewhere… regardless of care plan in place."
• "Such a bad experience the staff obviously treated other people better than me, some of them were not kind, you could sense some bad vibes even asking a question felt like you are not welcomed."
• "Having waited nearly 8 weeks for an item to be in stock, it seems that the item is permanently out of stock despite Halfords constantly saying it is due in the next 2 weeks."

Product and Pricing

Pros:

• "A real bargain at only £16.95."
• "Halfords had what I wanted in stock, it was a little expensive but had what I needed."
• "this branch and the staff are great, the product info and value is fantastic."
• "Michael Howson came out to look at it and instantly worked out that it was a burnt out fuse, replaced it quickly."
• "First class service. My e-bike had a winter check and an adjustment I had requested."
• "Superb! Bought a battery for my Ford Transit from Halfords Livingston and arranged for their Fitter to install it."
• "Visited to get new window wipers fitted! Excellent customer service! Cameron was extremely helpful, lovely young man, Hughie very knowledgeable."

Cons:

• "The blades in the box were the wrong ones and part were missing."
• "Abhorrent customer service. Woman serving on the 2 unfortunate occasions I have attended during Covid has been ill informed."
• "I took some car wash from an area where offers were being displayed... Not good!"
• "Talk about dissatisfied is an understatement... Very rude!."
• "Clearly a problem in this store. Staff seem to have a problem with each other."
• "Another person was in to pick up brake pads and discs and they were totally missing."
• "Tells you a product is in stock online for click and collect only for you to arrive at the store to be told that they don’t have it."

Store Experience

Pros:

• "I visited during Covid lockdown and happy to see Halfords was still open as needed wiper fitted."
• "Went in and got my new birthday number plates."
• "I took my sons bmx scooter into Halford at Livingston today and from the word go Kyle was amazing!"
• "I booked my car in for a 5 point check and I have to say the service provided by Michael and Hugh was amazing!"
• "Very pleasant friendly young girl checked my car over for me while I was in the store and filled my screen wash."
• "Put my bike in for a health check today and the service was excellent."
• "I sought advice from Hugh at Halfords re a child seat for my autistic granddaughter. He was very helpful."